Carolyn Demelo Email & Phone Number

Manage contracts between Housing with Supports homes and York Region to provide community housing as an alternative to institutional care for those with physical and/or developmental disabilities.Manage contracts between Homemakers/Nursing Services and York Region to provide housekeeping and foot care services to the frail and elderly, supporting them to live independently in their homes and avoid long-term care.Prepare business cases for new initiatives to provide program enhancements… Show more Manage contracts between Housing with Supports homes and York Region to provide community housing as an alternative to institutional care for those with physical and/or developmental disabilities.Manage contracts between Homemakers/Nursing Services and York Region to provide housekeeping and foot care services to the frail and elderly, supporting them to live independently in their homes and avoid long-term care.Prepare business cases for new initiatives to provide program enhancements related to quality of life. Show less

York Region

Supported external community partner Contract Development and Administration by reviewing RFPs, amending contracts, marketing programs, tracking invoices, reconciling payments and liaising with service providers.Lead for Individual Training Requests, responsible for researching trainers, curriculum and labour market to make final recommendations for funding approval.Lead for Job Development, researching and contacting employers to promote employment supports and increase top-of-mind… Show more Supported external community partner Contract Development and Administration by reviewing RFPs, amending contracts, marketing programs, tracking invoices, reconciling payments and liaising with service providers.Lead for Individual Training Requests, responsible for researching trainers, curriculum and labour market to make final recommendations for funding approval.Lead for Job Development, researching and contacting employers to promote employment supports and increase top-of-mind awareness about services resulting in employment opportunities for clients.Collaborated with clients to develop employment action plans and assist clients in achieving employment goals. Show less

York Region

Supervised 3 Adult Day Programs and 18 staff including recruitment, selection, scheduling, assigning and monitoring work, determining training needs, coaching and discipline.Analyzed program efficiency and effectiveness and provided recommendations for improvement to senior management.Liaised between staff, programs, educational institutions and partners, working to resolve conflicts in a sensitive manner which resulted in increased harmony.Developed and presented Adult Day Program… Show more Supervised 3 Adult Day Programs and 18 staff including recruitment, selection, scheduling, assigning and monitoring work, determining training needs, coaching and discipline.Analyzed program efficiency and effectiveness and provided recommendations for improvement to senior management.Liaised between staff, programs, educational institutions and partners, working to resolve conflicts in a sensitive manner which resulted in increased harmony.Developed and presented Adult Day Program overviews at the Caregiving Connections event and to 60 students and faculty of St. Andrews College in preparation for the student/seniors Intergenerational Program.Coordinated admissions, care planning and reporting for clients with dementia from the CCAC waitlist into the Adult Day Programs in compliance with regulations and legislation.Assessed and monitored program expenditures to ensure accuracy and compliance to the approved budget resources. Show less

Newmarket, On

Established the Employment Resource Centre within budget to accomplish the organization’s philosophy by purchasing furniture/fixtures, selecting abundant materials/resources, and effectively classifying current employment and settlement materials.Promoted successful economic and social integration of new immigrants through one-on-one counselling and liaising with government, social, employment and community agencies.Performed back-up Manager role.

Ensured that staff were trained in various areas including customer service, time management and legislative changes in order to provide timely, high quality services to clientsDesigned, administered and analyzed results of needs analyses to identify training gaps for 80 social workersDesigned, developed and delivered programs reflecting changes to policy and procedureFacilitated a specialized four-day Interviewing Techniques Program and that increased knowledge and improved… Show more Ensured that staff were trained in various areas including customer service, time management and legislative changes in order to provide timely, high quality services to clientsDesigned, administered and analyzed results of needs analyses to identify training gaps for 80 social workersDesigned, developed and delivered programs reflecting changes to policy and procedureFacilitated a specialized four-day Interviewing Techniques Program and that increased knowledge and improved effectiveness for over 500 social workers Show less

Supervised 13 Caseworkers with caseloads of up to 150 cases each.Recruited, selected, coached and managed the performance of staffProvided individual and group instruction on computer literacy, customer service, teamwork and program deliveryProblem solved and worked with constantly changing legislation and organizational structure

Hba, Sociology

New College/Scarborough Campus

Certificate, Adult Education