Carolyn Dew Email & Phone Number

Alexandria, Va, Us

Alexandria, Virginia, United States

Washington D.C. Metro Area

Leading the human-centered design team on an initiative to modernize cloud hosting for the Centers for Medicare and Medicaid Services.

Remote

Product roadmap – Planning and executing a project to surface opportunities to coordinate offerings across the full ecosystem of products and services offered by ​opp​.10x – Providing guidance and support to research and strategy teams that are vetting ideas for this incremental funding program. Served as product manager for launching the first version of the 10x website and online submission form.User experience coaching – Providing guidance, training, and coaching to user research teams across OPP as needed.

Atlanta, Ga

Developed and executed a plan for user research for the Draft U.S. Web Design Standards through conception and alpha launch on an agile team. Collaborated with visual designers, developers, stakeholders, and project managers to integrate UX throughout the process. This GitHub repo quickly became 18F’s most forked and starred repo, and has been used in projects for the VA, Office of Personnel Management, the Environmental Protection Agency, and others.As part of a team of user experience researchers, planned and conducted discovery research in major cities across the U.S. to better understand how people interact with the U.S. government. This process included qualitative interviews, data coding, in-person and remote analysis, and multiple modes of presenting our findings. Our findings informed the initial focus areas for several projects aimed at developing resources and services to improve those interactions across federal agencies, and has received interest from local, state, and international governments. Developed voter personas, new interaction design, and new visual design for vote.gov – a site that helps U.S. citizens register to vote – that addressed usability and accessibility concerns. Visualized user flows based on analytics data that identified major pain points.

Atlanta

Responsible for spearheading UX design and research for an enterprise application involved in thegeneration of approximately $4 billion in annual revenue across all divisions, including CNN, TBS, TNT, Cartoon Network, and TBS Sports. Identified product priorities through a variety of UX research techniques, including remote and in-person usability testing, contextual inquiry, survey design, and analytics.Introduced and facilitated collaborative design techniques within a cross-functional, agile team. Developed interactive prototypes, wireframes, mock ups and user flows to rapidly validate design decisions, feature sets, and guide product development. Advocated for user needs in feature definition, milestone planning, story writing, and prioritization.Conducted departmental training and advocacy supporting user experience in enterprise software.

Various Locations

Graphic Design – Create innovative and practical solutions to visual communication problems, including visual identity, editorial design, signage, web design, email newsletters, and others.Client Relationships – Lead clients through the design process, present concepts, and facilitate productive discussions. Clients include the University of Cincinnati, Indiana University's School for Public and Environmental Affairs, APE Games, Bloomington Argentine Tango Organization, WFHB Community Radio, and others.Project Management – Developed timelines and milestones for complex projects for clients.

Bloomington, Ind.

Web Strategy and Management – Oversee development and management of websites for three education professional associations, including online versions of their publications, collaborating with vendors and staff. User Experience – Identified a need for an improved login process for Kappan magazine online and oversaw its implementation. Results included fewer questions and complaints received by the help desk.Leadership – Lead the redesign of the PDK International website with an outside vendor. Defined project scope and strategy, developed information architecture, conducted a full content audit, and defined target audiences and user needs. (ongoing)Supervision and Mentoring – Oversaw the hiring, training, and mentoring of a junior designer.Editorial Design – Closely collaborate with editor, other staff, and outside vendors in the design and production of the print and online magazines Educational Horizons and Go Teach. Project Management – Manage all print and web design for PDK International, Pi Lambda Theta, and the Future Educators Association. Update materials to reflect a unified brand.

Bloomington, Indiana Area

Online Communications – Strategized and executed online communications through social media, email marketing, web content, and electronic surveys. Involved in both the writing and design process.Website Strategy and Management – Led the redesign and WCMS implementation of Pi Lambda Theta website and online version of Educational Horizons magazine, coordinating with internal staff and outside vendors.Email Marketing – Managed the switch from a custom email distribution software to MailChimp. Created custom email templates to be updated by staff (using MailChimp's proprietary template language), and educated staff on list management and CAN-SPAM laws. Results included improved delivery rates, higher member engagement, better analytics, and fewer member complaints.Vendor Relationship Management – Led the development of online application and judging systems for various national programs of Future Educators Association using the WizeHive platform. Communicated complex web processes, user needs, and desired outcomes between stakeholders. Results included improved staff workflow and an increase in applications.

Bloomington, Indiana Area

Leadership and Volunteer Management – As president, managed the efforts of volunteer teachers and officers who oversee all operations of this dance organization comprising about 80 members.Vision and Initiative – Participated and led multiple initiatives to improve teaching and curriculum, event planning, and governance. Envisioned, planned, and organized the organization’s first ever dance workshop with a nationally recognized visiting instructor.Mentorship – Provided advice and guidance to student officers. Offered feedback and training for volunteer instructors. Resolved conflicts between members. Marketing and Communications – Developed and executed marketing campaigns for member recruitment and special events.

Bloomington, Indiana Area

Graphic Design – Designed program and event logos, print brochures, magazine and newspaper advertisements, online ads, hallway displays, digital display slides, email newsletters, and web content.Teamwork – Worked as part of the marketing team to promote all operations of the Indiana University student union, one of the largest in the country. Writing – Wrote and edited copy for website, newsletters, and print material following AP andIndiana University style guides.

Cuenca, Ecador

Fundraising and Presentation – Developed and presented training sessions in fundraising (in Spanish) and helped organize a networking event to help the organization make connections with like-minded organizations within Cuenca.

Cincinnati, Ohio Area

Graphic Design – Managed, designed, and implemented a wide variety of print and web campaigns.Email Marketing – established the organization's first HTML email newsletter. Contributed to both writing and design.

Mpa, Nonprofit Management

Activities and Societies: Ritmos Latinos Indiana

Ma In Journalism, Public Relations

Bfa, Graphic Design, Art History, Painting