Susanna Ronalds-Hannon Email & Phone Number

Remote

Delivery manager and scrum team lead for Nava, building and improving digital services for government programs and agencies. Currently improving and expanding functionality of the state of Massachusetts's Paid Family and Medical Leave portal.

Remote

Civin specializes in working with state and local governments and other public sector agencies to build data-driven programs that deliver lasting value. To do this, our approach is to use short-term, focused engagements to help our clients expand their own internal capabilities, freeing them from dependence on high-priced vendors whose projects never seem.

Boston, MA

• I manage a team of four in supporting staff with technology resources and driving the digital transformation and business process improvement of Boston’s Housing department.
• I coordinate constituent-facing digital improvement projects, such as an ongoing redesign of the City’s online resource for affordable housing vacancies.

Boston, MA

• Direct the development of data dashboards and business-critical reports and support the analysis and improvement of performance as it relates to citywide permitting.
• Direct resources across the Digital, Analytics and Applications teams to digitize transactional processes—e.g. permitting, 311—through business analysis, solutions design, training and implementation.
• Engage with code enforcement officers, land use planners, and administrative staff to clarify cross- departmental business processes and interpret city ordinances, zoning and building codes.

Pittsburgh, PA

• Used STATA to analyze large data files of medical claims records.
• Led review sessions and evaluated students in a Program Evaluation course.

Berea, KY

I gathered and analyzed data from loan recipients on outcomes such as hiring and revenue evaluated the impacts of technical assistance on clients. I also performed a needs assessment for the businesses in MACED’s loan profile.

Asheville, North Carolina Area

• Led outreach for a home weatherization jobs training and placement program.
• Supervised teams conducting home energy audits and weatherization.
• Trained and mentored participants in GO’s job training programs.

Wise County, Virginia

• Ran a successful campaign against a mountaintop removal coal mine proposed for the community.
• Formed a water monitoring program and facilitated the evidence-gathering of a lawsuit by the Sierra Club against A&G Coal for selenium pollution. The suit led to a $300,000 settlement and set a precedent against.

I conducted research on the stomatal response of Arabidopsis Thaliana to incremental carbon dioxide concentrations.

My tasks included daily, weekly and monthly water sample collection and analysis, datalogging, compilation of water use and conservation data, watershed protection activities, and related environmental fieldwork and office activities.

Master Of Science (M.S.), Public Policy And Management

Bachelor Of Arts (B.A.), Earth And Environmental Sciences