Carolyn Mccarthy Email & Phone Number

Aug - Present: On a temporary discovery project with Prolifics and BMO Harris, Transportation Finance to provide User Experience support and HTML/CSS for the redesign of their credit and leasing system.Deliverables for the project included, 96 HTML wireframes to be used by Angular developers, finalized Visual Designs for business and stakeholder approval.

Specializing in web and graphic design consulting services for various business models, individuals and non-profit associations. Worked with customers to identify their web and graphic design needs; while carefully tailoring each project to the company’s target audience, nature of their content and preferred visual approach.

Greater St. Louis Area

• Working alongside Apptium Technologies to provide User Experience support for application development for clients including; Comcast, Telus, Government of Canada, Valet Living, Freedom Mobile and Apptium Bonito Platform
• Created over 100 wireframes detailing out the various aspects of the Telus/Government of Canada, Service Request, Work Queue Management, Request for Quote and System Administrator controls to enhance their current.
• Created over 100 wireframes detailing out the various aspects of the Telus/Government of Canada, Service Request, Work Queue Management, Request for Quote and System Administrator controls to enhance their current.
• Redesigned and expanded a workflow modeling system for Comcast based on user research, usability studies and interviews with the core customer service team responsible for call center scripts, problem identification.
• Provided mobile application design concepts and user onboarding methodology for customer engagement for Valet Living. Including original artwork, marketing center presentations for shareholders and wireframes for.
• Provided insight and wireframes on a POC for Freedom Mobile for in-store agents, laying out the ground work for an Omni Channel Experience

Worked with HERE to develop the user experience for a web based application to create, monitor, filter and process EMR and Storm clusters on behalf of the BMW Group. o Created storyboards for user interaction in the creation of clusters, assigning roles to user, adding new user and managing policies o Created four distinct personas of the typical end users.

Oshkosh, Wisconsin Area

- Conducts user research; collect, analyze, and summarize data; leverage results to make informed design decisions - Creates detailed user experience and visual design specifications, wireframes, prototypes, and user flows - Advocates concepts and ideas from users’ perspective among stakeholders - Conducts ongoing research to understand and implement best.

Northwestern Mutual, Milwaukee Home Office

- Conducted usability tests for new designs for both current and future intranet systems- Conducted a team Ideation exercise for a digital signage project to develop an interactive self service kiosk for visitors and employees- Developed training materials for Digital Workplace Team including, usability and site development- Updated and wrote.

Responsible for email campaign design, Flash animation design, promotional gateway design and website content management.

Responsible for using latest design software and trends to produce effective consumer driven marketing materials for both print and web based outputs. Demonstrated high levels of creative thinking in creating strategies for layouts, artistic concepts, art direction, and new internet based marketing strategies.

Computer Arts And New Media

Graphic Design

Attendance is via the online division.