Carolynn Moore Email & Phone Number

Michigan

• Project Consultant/Facilitator for process improvement development and implementation• Created new service offering for Contract Life cycle Management including training and marketing materials • Current engagements include: Provide leadership for the Implementation and operationalization of Processes and software tools to purchase IT products and services • Facilitated Contract Management Assessments; Developed strategies, designed processes and controls; implemented processes• Define, implement, and sponsor a full suite of collaboration procedures between suppliers and internal teams with the goal of providing world class performance.• Closely partner with cross functional teams to ensure collaboration in the delivery of a road map and processes.

Greater Detroit Area

Responsible for the implementation of a Medicare Advantage for Plans including; organizational design and startup, operations, compliance, governmental relationship management and back office. Strong leadership skills enable financial growth through lean process improvement, customer satisfaction, relationships, and loyalty. Proven ability to develop and manage high performance teams in a competitive, complex and real-time environment. Strong negotiation skills and a proven track record of implementing new business in a mutually beneficial way. Long history of establishing robust government processes fostering successful business results.

ISG/TPI – a leading IT Outsourcing advisory company; Consultant for IT organizational change management, Advisor for IT governance solutions to help clients succeed in their strategic Supplier contracts/relationships, Accomplished in IT strategic planning, budgeting, project management, process for sourcing/supplier-related initiatives. Conducted Supplier governance assessments; Developed strategies and proposals; designing processes and controls; implementing procedures; conducting evaluations, and due diligence; managing contract agreements and building supplier relationships.Current engagements include:Provide leadership for the Implementation and operationalization of IT Governance Processes and tools to manage Strategic Sourcing suppliers. These processes include;Invoice Management, Service Level Compliance, Deliverable Management, Contract Change Management and 20 additional processes. Implemented Governance Managed Service for; Comcast, General Dynamics, Havi Global Solutions, CEMEX, Amgen, Marriott and USAA

Account Executive 2008 - 2011 Managed IT Outsourcing contracts and executive relationships. I am fully responsible for client and contract management including revenue, growth, profit, governance, and customer satisfaction. I have been able to achieve executive loyalty and have become a trusted advisor for the accounts I manage. I also provide IT industry/market expertise and help define my customers IT strategy and investments. I have been responsible for leading negotiations on several IT Outsourcing contracts that have generated over $100M total contract value. Primary Client - Blue Cross Blue Shield of MichiganAccount Delivery Manager 2004 - 2008Responsible for the Delivery of all Outsourcing services for clientContinuously exceeded both revenue and gross margin targets Responsible for managing a P&L of up to $12M annuallyCreated budget and expense controls consistent with corporate objectivesDeveloped and managed strategies and processes to ensure contract compliance, performance, customer satisfaction, retention, and growthProject Managed several successful projects for BCBSM 12,000 PC rollout & XP upgrade in 11 monthsPrimary Client - Blue Cross Blue Shield of Michigan

As Operations Manager I orchestrated all aspects of the Deskside support for 10,000 PCs Statewide. This included developing a partnership with the customer. I managed multiple activities, including large refresh projects, and desk side user support for hardware and software. I also managed the activities of a staff of forty-five employees as well as all human resource matters. I developed and implemented staffing plans to build and maintain teams. I established individual performance goals, performed reviews as well as conducting disciplinary actions when required.Primary Client - Blue Cross Blue Shield of Michigan

As Project manager on contract to IBM Global Services for one of their largest Detroit clients, the Detroit Medical Center,(DMC) I was Responsible for planning a Wide Area Network and an eight thousand PC deployment for seven hospitals and fourteen-health care centers. The project was executed from a MS Project plan for each of the seven facilities and a roll-up plan for the entire project. I implemented and maintained processes for the PC deployment. Lead weekly planning meetings to review plan updates and plan the next two weeks. Mentor and assist project leaders in executing to a plan. I developed requirements for an asset tracking/project tracking application. I was responsible for the transition of all new equipment to the Deskside Support.

Reporting to the CIO; Responsible for IS Strategic Plan and budget including individual project budgets and project prioritization, established and managed a Project Management Office, responsible for the design, development and implementation of a customized life cycle methodology and project management methods, implemented a Client Liaison Program to improve the quality of software implementations.

Masters Certificate, Project Management

Bba, Management Information Systems, General