Carolyn S. Email and Phone Number

Mentor, coach, and lead for the quality assurance and technical quality assurance teams representing the user experience throughout product development, testing, and delivery.Achievements:
* Promoted twice across functional teams in 2022.
Quality Assurance Specialist -> Web Content Editor -> Senior Content Management Specialist and Team Lead for Quality Assurance (QA) and Technical Quality Assurance (TQA).
* Three time recipient of U.S. Department of State Certificate of Appreciation in recognition of overall sustained contributions to ensure impeccable quality assurance and compliance of all of DLD’s 100+ products. May 2023 and June 2024* Certified Professional Coach through Coaches Training InstituteTop skills:* Quality assurance and testing* Process improvement* Knowledge management* Leadership, mentoring and training* Workflow management* User experienceExperience:* Testing and remediating digital content, including eLearning courses, zines, audio and video files, PDFs, websites, online courses, and more* Developing and/or refining testing protocols and issue tracking procedures for digital products and new digital tools as introduced* Collaborating effectively with cross-functional teams in developing eLearning products and tools* Fostering an accessibility-first mindset across all products and teams* Developing training tools and process documentationTools:* Office 365, including SharePoint site development* Learning management systems* Section 508 compliance* HTML (read and interpret)* Adobe Acrobat Pro accessibility testing and remediation