Eric Carpenter Email & Phone Number

United Kingdom

New York City Metropolitan Area

- End-to-end ownership of customer technical engagement to close complex opportunities, including value assessments, requirements gathering, use case identification, ROI analysis, Proof-of-Concept, solution architecture design and adoption roadmaps - Utilized a technical consulting and problem-solving approach to target needs of directors and C-level executives

Greater New York City Area

- Lead Sales and Engineering teams in deploying IT Service Management and Operations solutions and services - Evaluated new solution partnerships and in-house product development to augment a growing service portfolio - Conceptualized go-to-market strategies in coordination with Sales and Marketing teams to create new analytics and IoT solution offerings

- Performed remote and on-site product/solution proof-of-concepts, proof-of-value, oversaw deployment lifecycle, and product training - Created and secured software, support, deployment and managed services contracts with vendors and customers - Worked closely with customers and sales team to develop hardware/software/network architecture designs, BOMs, project and integration plans

- Spearheaded project teams to deliver integrated solutions to Enterprise, Finance, Communications, and Utility clients - Designed and delivered operational dashboards for end users from NOC staff up to executive level - Conducted detailed process analysis and solution portfolio rationalizations to reduce CAPEX and optimize OPEX for clients

- Designed the company PERL scripting policies and operating procedures for migrating printing services from COBOL - Delivered printing and mailing services and customer facing account management for numerous clients