Onboards and trains new clients on software usage, ensuring they understand product featuresPerforms customer account maintenance and retention checks to guarantee client satisfactionHandles customer inquiries across platforms, offering further details, insights, and solutionsTriages client issues, providing support and escalating feature requests to development teamsConducts testing for the development team to ensure client software functionality and usabilityIdentifies, reports, and tracks bugs, contributing to the enhancement of overall product qualityCommunicates with clients on product pricing and advises them on industry best practicesCreates and maintains sellable client products which can be listed on their customer websiteManages content updates as requested by the customer to ensure accuracy and consistency

Corporate Operations Assistant who helps with the communication and documentation regarding the status of projects, conducts research, collects data, and delivers reports to exec team and stakeholders. Additionally, takes notes, develops memos, and follows up on meeting outcomes, actions, and ensures timely fulfillment of assignments and projects.

Administrator who performs office duties such as greeting customers, organizing files, and ordering supplies. Answers inquiries and corresponds with clients by phone, email, or in person. Generates work and purchase orders, invoices, and other reports using company's sales system, whilst also being involved in prepress work; edits, converts, and reviews customers digital files with graphic design software. Prepares material for print and assists the production team as needed.

Quality Control Associate who spun and cut labels to their appropriate sizes and direction while checking for imperfections. Briefly learned to die cut and place matte and gloss laminate on labels via an ABG Digicon unit and learned the basics of how to operate three separate roll fed HP Indigo Presses.

Print Production Operator responsible for managing diverse multimedia technologies, operating high-tech imaging and finishing machines, and producing products such as posters, business cards, brochures, labels, and more. Oversees day-to-day operations to ensure overall client satisfaction.

CIBC Customer Service Representative that worked in a unionized, customer service role to foster positive customer relations by resolving customer concerns and answering all inquiries effectively. Took accountability for client issues, handled monetary assets, and focused on client engagement.

Administrative Assistant that performed general administration and logistical work for home office through various assignments such as filing invoices, crafting emails, organizing files, and answering phone calls. Primarily worked due to on-call requests from the administration department manager.