Providing consulting services for companies striving for Customer Excellence, Retention and Success. Whether you are a start up company needing to develop a solid customer service platform, or an established company looking to create market differentiation, Xperience Consulting can help. With almost 20 yrs of customer service and Account Management experience, let us help you by providing Account Management services for your current customer base, developing strategies to create market differentiation through quality service, and creating raving customer references for your business.

Reference Program Account Manager-Effectively developed and maintained top performing customers "Premier Sites" for the company aimed at increasing sales within current client base and prospective customers. Communicated as the main liaison between MEDHOST and the customer. Worked in conjunction with sales representatives during the sales cycle to close multimillion dollar contracts with the utilization of "Premier Sites". Coordinated all efforts regarding site visits and references on behalf of the company and customerCorporate Account Manager-Managed a large corporate client while increasing the overall footprint within the accounts' facilities. Responsibilities included planning strategic initiatives, identifying growth opportunities, relationship management within the MEDHOST organization and selling additional applications. Specific Accomplishments:-Coordinated internal efforts with support, product development, interoperability, integration, finance, legal, marketing, third party vendors and implementation to ensure the overall needs of the client were met.-Utilized SalesForce.com and other CRM tools to track and manage sales leads and opportunities -Discussed long-term strategy with corporate executives to discuss our product portfolio, discuss their specific hospital type and needs, setup product demos and negotiate contracts-Exceeded sales quota established by management-Managed projects such as beta installation, new product installs and software upgrades from initiation to completionClinical Sales Solution Specialist:Skillfully demonstrated integrated clinical software applications to hospitals and corporate entities to finalize sales. Specific Accomplishments:-Demonstrated ease of use and functionality of clinical modules to physicians and clinicians to gain competitive advantage and product "buy in"-Consulted with top performing customers, advising them of ways to effectively and efficiently utilize the MEDHOST system

Expertly marketed and sold durable medical equipment including: oxygen, enteral products, nebulizers, and CPAP/BiPAP therapy to physicians, administrators, and case managers in clinic and hospital settings. Created onsite and field operations to amplify productivity and customer service while substantially boosting sales. Instructed patients in the use of CPAP/BiPAP, oxygen, tracheotomy care, and nebulizer medications/therapies. Consulted with cardiologists, pulmonologists, primary care physicians, and various other healthcare disciplines regarding patient assessments and therapy recommendations.Specific Accomplishments:-Originated creative sales strategies for region and company-wide to gain market approval and physician rapport-Captured majority market share of CPAP therapy in all territories with exceptional sales team leadership-Recognized as company wide "Top Performer" based on exceptional performance and sales tactics-Served as point person and presenter at lectures and various other presentations with patients and clients

Provided successful care for the critically ill patient by combining medical knowledge, pharmacological and technical means. Effectively performed life saving measures in high pressure settings. Collaborated alongside cardiologists, pulmonologists, and surgeons providing insight for quality care or patients. Compassionately communicated with patient families, educating them on surgical procedures, illnesses and lifestyle changes.Specific Accomplishments:-Achieved the St Thomas Hospital Critical Care Training Course Certification-Teamed with healthcare professionals to deliver quality care to patients undergoing open heart surgery, heart transplant preparation, and other life threatening medical conditions-Delivered life saving measures including CPR, defibrillation, and blood administration amidst patient crisis