Carrie Taylor Email and Phone Number

Assist with special projects for Internal Legal to develop state or global efficiencies. Ability to measure project results, reporting progress and outcomes to managers and stakeholdersMaintain and enhance company reputation with courts, vendors, outside counsel, and consumers. Limit company exposure through effective advocacy on behalf of the Company in hearings, trials, and mediations. Negotiate with opposing counsel, conduct and respond to discovery, and prepare and attend hearings as assigned.Support the National Managing Attorney and the legal production team; monitor monthly production goals, report production metrics to senior management. Mentor, manage or train counsel or non-attorney personnel as directed. Review standard operating procedures as directed and assist in review or creating of job aids. Provide legal advice to the Company to support compliance with federal, state and local laws.Create, review, direct and resolve collection litigation matters cost-effectively by working with business clients and legal support staff; conduct research.

• Provided operational oversight of post judgment support operations for internal legaldepartment, supporting collections operations in 21 states• Provided administrative oversight development support for skip tracing and postjudgment support employees• Ensured compliance with company procedures and industry regulations and standards• Reviewed and prepared reports regarding daily operations• Maintained knowledge of legal and technical standards for post judgment legaloperations.

• Provided legal and operational oversight of support operations for multi-state collections law firm• Provided administrative oversight of support operations and collections employees• Researched Federal and State laws and regulations relating to firm operations• Reviewed and developed policies and procedures for legal and technical compliance with industry regulations and standards• Reviewed financial reports and transactions, and provided oversight and managed money movement for client trust accounts.• Managed litigation files as assigned, and negotiated settlement of litigation files and letters of intent• Reviewed and prepared reports regarding daily operations

• Managed staff responsible for consumer dispute resolution and regulatorycomplaints• Provided legal, risk management, and compliance advice to company and affiliatedentities• Researched Federal and State regulations relating to company operations• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bondingand insurance company, and state, federal and private agency complaints• Assisted in the review, application, and maintenance of state licensing requirements• Reviewed and responded to subpoenas, notices of intent, and other requests forinformation• Managed litigation files as assigned, and negotiate settlement of litigation files anletters of intent• Investigated and responded to credit reporting disputes

• Reviewed and managed the defense of lawsuits and notices of intent to sue relatingto company operations• Acted as defense counsel in lawsuits against the organization, as assigned• Reviewed contractual agreements, including purchase agreements, agency, andvendor agreements• Researched Federal and State regulations relating to company operations• Prepared licensing and renewal packages for State and regulatory requirementsrelating to company operations• Reviewed and prepared responses to BBB, Attorney General, FTC, ACA, bondingand insurance company, and state, federal and private agency complaints• Managed staff responsible for research of regulatory complaints, and paralegals

• Maintained a high-volume case load of installment, credit, and medical collections • Appeared in court for hearings related to active litigation / legal collections• Drafted, reviewed, and responded to arbitration / ADR filings, and participated in arbitration / ADR proceedings nationally

• Participated in Shelter Care Hearings and recommended placement in cases whereChild Protective Services intervened to remove at-risk children• Interviewed and participated in review/progress meetings for guardians/parties• Performed legal research and writing

• Attended hearings and other court functions• Researched cases before the court• Proofread and drafted court opinions at court’s direction

Assisted in the purchasing of automation materials from Big-3 suppliers, maintainedinvoice records, created and maintained sales tables and budgets• Accounts receivable, business collections, cash application, account maintenance• Assisted with logistics for deliveries, installation, and quality maintenance

• Called customers to arrange payment plans• Diffused upset/confused customers and callers• Processed payments and reviewed correspondence received in the collections dept.

Research Assistant for the Business & Industrial Assistance Division at the U. of M. Business School• Conducted survey research for the State Street Development Project• Facilitated professional focus groups• Performed statistical analysis using SPSS• Conducted interviews and interacted with customers, business owners, and departmentsand agencies, including Council and the Downtown Development Authority• Developed surveys to be used in research