Carrie Lam Email & Phone Number

California, United States

Purchase, Ny, Us

- Lead member engagement for Teladoc's virtual primary care product- Develop features rooted in behavior science to enhance the patient and provider journey, including messaging between member and care team, care plans, prescription refill flow, and improved referrals and care coordination

Purchase, Ny, Us

• Lead product roadmap and strategy for Teladoc’s Mental Health teletherapy services • Manage member experience for all teletherapy services and member interaction with mental health providers • Deliver expansion of licensed mental health services to new populations and specialties• Collaborate cross-functionally with Clinical Operations, Provider Services and Networking, Clinicians, Marketing, Sales, Product, and Data Science in building out teletherapy services to meet consumer needs and grow Mental Health visits

Purchase, Ny, Us

• Own roadmap and strategy for Teladoc’s data and reporting products that service over 12,000 clients • Manage one direct report on the Reporting and Analytics Product Team• Drive user-facing product enhancements using data from 52M+ members around their telehealth visits, coaching sessions, AI-driven alerts and nudges, and 3rd party integrated data • Lead team of 25 data scientists, engineers, UX designers, and clinicians in building and launching new reporting products • Collaborate cross-functionally with Clinical, Client Managers, Marketing, Sales, Product, and Data Science in understanding user behavior and needs, resulting in 130% increase in new reports and metrics launched in 2020 • Launched Tableau as the company’s designated BI tool and designed 15 Tableau dashboards for internal client-facing teams, resulting in a decrease in custom report requests by 20%

Mountain View, Ca, Us

Merged with Teladoc Health, the global leader in virtual care.

San Francisco, California, Us

Lead product strategy, roadmap, and delivery for the following digital health & wellness benefits products:1) Reporting and data insights platform for HR leaders around employee engagement in benefit programs2) Identity & authentication services3) Internal implementation tools to launch and configure 250+ customers Manage one direct report and mentor two product managers in career development and PM best practices

San Francisco, California, Us

• Manage all customer-facing employee health & wellness insights, reporting, and identity management products for over 250 employers, many of them Fortune 500 companies• Lead a team of 13 stateside and offshore Product Managers, Engineering, UX, QA, Data Management, and Analytics colleagues in creating data visualization and insights regarding employee engagement in wellness programs and predictive clinical health risks, based on employee’s healthcare claims, data from 3rd party vendor integrations, and machine-learning prediction data• Oversee the design, development, integration, and release of a new identity & authentication service (registration, log-in, password reset, multi-factor authentication) within Castlight's portfolio of products and services, and ensure ongoing security, compliance, and privacy to over 2000 end users • Define, develop, and launch an integrated reporting platform that bridged the gap between separate legacy reporting systems into 1 unified reporting product for over 250 customers • Upgrade Enterprise Data Warehouse (EDW) to standardize data sources and metric definitions across the entire company• Manage the migration of employee data from 37 legacy customers worth $27M ARR to Castlight’s newest reporting product

Boston, Massachusetts, Us

Product Owner for the ETL Development and Data Management scrum teams for the Population Health product

Boston, Massachusetts, Us

• Lead cross-functional teams of 10 software engineers, UX designers and researchers, and QA testers as the Product Owner of 2 Population Health product scrum teams• Launched new care management data analytics tool to 42 clients, providing hospital systems with the ability to analyze and run queries against their patient’s data • Developed and launched 8 new tools for internal Population Health teams, leading to a 33% decrease in the time it takes for data from health insurance claims, electronic health records, and other clinical data sources to go through the product's ETL process• Coordinated the build of Population Health’s first demo site and client training site, aiding Population Health in doubling its client base in 2016 and exceeding annual sales goals • Coached 15 developers and 3 product managers in company’s transition to agile SDLC• Facilitated monthly Product Management Associate Board meetings, a forum for associates to learn more about Product Management and share best practices

• Managed analytics and data warehouse teams to develop monthly Medicaid data reports and raw claims extracts for physicians participating in the Primary Care Payment Reform (PCPR) Initiative• Translated participant feedback into technical requirements for engineers • Designed and implemented monitoring and evaluation plan for 50 primary care practices in PCPR, including overseeing their care coordination activities, practice management capabilities, and their EHR strategy• Conducted in-person and online training sessions for PCPR participants in how to use and interpret MassHealth data reports

Baltimore, Md, Us

• Designed and implemented the Comprehensive Primary Care (CPC) Initiative, a federal medical home pilot program testing a new reimbursement model across 46 payers and 500 primary care practices • Led the development of CMS’ data exchange portal that allows federal government, 500 primary care practices, and 46 public payers to exchange information with one another • Oversaw a team of 8 engineers and used agile/scrum methodology to build and launch the CMS data exchange portal to primary care practices • Managed all operations for the CPC Initiative, including overseeing payment calculation and disbursement to 500 practices and managing the payment and operations contractors• Trained 1000+ users regarding inputting and receiving data through the data portal via conference calls, webinar, and the creation of training manuals • Oversaw the creation of CMS’ first Salesforce database of program participant data

• Conducted 300 structured interviews with TB patients from local hospitals and clinics • Coordinated TB patient recruitment methods within the Chris Hani Baragwanath Hospital between a team of nurses, study staff, and translators• Developed database in Microsoft Access for a Johns Hopkins University multicountry study with 2,000 participants investigating the prevalence of tobacco smoking among tuberculosis (TB) patients • Maintained IRB approval for study in South Africa and in the United States

Martinez, California, Us

• Developed the evaluation strategy and formative evaluation tools for the Building Economic Security Today (BEST) classes at Women, Infant, and Children (WIC) sites within Contra Costa County, including direct observation guides, instructor and participant interview questions, and online staff survey • Managed data collection at WIC sites regarding the evaluation of BEST classes• Authored five fact sheets regarding health inequities in Contra Costa youth distributed county-wide

Master Of Science In Public Health (Msph), Global Disease Epidemiology And Control

Bachelor Of Science (B.S.), Communication Sciences And Disorders