Carrie Lam Email and Phone Number
California, United States
Carrie Lam's Location
San Francisco Bay Area, United States, United States
Carrie Lam's Contact Details
Carrie Lam work email
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Carrie Lam personal email
n/a
About Carrie Lam
An innovative Product Manager who leads the vision, development, and delivery of high-quality products in an agile environment. Experienced in healthcare industry and technology, member experience, teletherapy, telehealth, analytics, data management, B2C, B2B, and SaaS services.
Carrie Lam's Current Company Details
Healthequity
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Product Management Director
California, United States
- Website:
- healthequity.com
- Employees:
- 2277
- Company phone:
- (800) 835-2362
- Company email:
- pr@teladochealth.com
Carrie Lam Work Experience Details
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Product Management DirectorHealthequityCalifornia, United States
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Product Lead, Member ExperienceTeladoc Health Mar 2022 - PresentPurchase, Ny, Us- Lead member engagement for Teladoc's virtual primary care product- Develop features rooted in behavior science to enhance the patient and provider journey, including messaging between member and care team, care plans, prescription refill flow, and improved referrals and care coordination -
Senior Product Manager, Member ExperienceTeladoc Health Sep 2021 - Mar 2022Purchase, Ny, Us• Lead product roadmap and strategy for Teladoc’s Mental Health teletherapy services • Manage member experience for all teletherapy services and member interaction with mental health providers • Deliver expansion of licensed mental health services to new populations and specialties• Collaborate cross-functionally with Clinical Operations, Provider Services and Networking, Clinicians, Marketing, Sales, Product, and Data Science in building out teletherapy services to meet consumer needs and grow Mental Health visits
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Senior Product Manager, Reporting And AnalyticsTeladoc Health Nov 2020 - Sep 2021Purchase, Ny, Us• Own roadmap and strategy for Teladoc’s data and reporting products that service over 12,000 clients • Manage one direct report on the Reporting and Analytics Product Team• Drive user-facing product enhancements using data from 52M+ members around their telehealth visits, coaching sessions, AI-driven alerts and nudges, and 3rd party integrated data • Lead team of 25 data scientists, engineers, UX designers, and clinicians in building and launching new reporting products • Collaborate cross-functionally with Clinical, Client Managers, Marketing, Sales, Product, and Data Science in understanding user behavior and needs, resulting in 130% increase in new reports and metrics launched in 2020 • Launched Tableau as the company’s designated BI tool and designed 15 Tableau dashboards for internal client-facing teams, resulting in a decrease in custom report requests by 20%
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Senior Product ManagerLivongo Nov 2019 - Nov 2020Mountain View, Ca, UsMerged with Teladoc Health, the global leader in virtual care. -
Senior Product ManagerCastlight Health Mar 2019 - Nov 2019San Francisco, California, UsLead product strategy, roadmap, and delivery for the following digital health & wellness benefits products:1) Reporting and data insights platform for HR leaders around employee engagement in benefit programs2) Identity & authentication services3) Internal implementation tools to launch and configure 250+ customers Manage one direct report and mentor two product managers in career development and PM best practices -
Product ManagerCastlight Health Dec 2017 - Feb 2019San Francisco, California, Us• Manage all customer-facing employee health & wellness insights, reporting, and identity management products for over 250 employers, many of them Fortune 500 companies• Lead a team of 13 stateside and offshore Product Managers, Engineering, UX, QA, Data Management, and Analytics colleagues in creating data visualization and insights regarding employee engagement in wellness programs and predictive clinical health risks, based on employee’s healthcare claims, data from 3rd party vendor integrations, and machine-learning prediction data• Oversee the design, development, integration, and release of a new identity & authentication service (registration, log-in, password reset, multi-factor authentication) within Castlight's portfolio of products and services, and ensure ongoing security, compliance, and privacy to over 2000 end users • Define, develop, and launch an integrated reporting platform that bridged the gap between separate legacy reporting systems into 1 unified reporting product for over 250 customers • Upgrade Enterprise Data Warehouse (EDW) to standardize data sources and metric definitions across the entire company• Manage the migration of employee data from 37 legacy customers worth $27M ARR to Castlight’s newest reporting product
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Product ManagerAthenahealth Jul 2017 - Nov 2017Boston, Massachusetts, UsProduct Owner for the ETL Development and Data Management scrum teams for the Population Health product -
Senior Associate Product ManagerAthenahealth Aug 2014 - Jun 2017Boston, Massachusetts, Us• Lead cross-functional teams of 10 software engineers, UX designers and researchers, and QA testers as the Product Owner of 2 Population Health product scrum teams• Launched new care management data analytics tool to 42 clients, providing hospital systems with the ability to analyze and run queries against their patient’s data • Developed and launched 8 new tools for internal Population Health teams, leading to a 33% decrease in the time it takes for data from health insurance claims, electronic health records, and other clinical data sources to go through the product's ETL process• Coordinated the build of Population Health’s first demo site and client training site, aiding Population Health in doubling its client base in 2016 and exceeding annual sales goals • Coached 15 developers and 3 product managers in company’s transition to agile SDLC• Facilitated monthly Product Management Associate Board meetings, a forum for associates to learn more about Product Management and share best practices
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Operations AssociateMassachusetts Executive Office Of Health And Human Services Sep 2013 - Jun 2014• Managed analytics and data warehouse teams to develop monthly Medicaid data reports and raw claims extracts for physicians participating in the Primary Care Payment Reform (PCPR) Initiative• Translated participant feedback into technical requirements for engineers • Designed and implemented monitoring and evaluation plan for 50 primary care practices in PCPR, including overseeing their care coordination activities, practice management capabilities, and their EHR strategy• Conducted in-person and online training sessions for PCPR participants in how to use and interpret MassHealth data reports
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Product AssociateCenters For Medicare & Medicaid Services Jun 2011 - Sep 2013Baltimore, Md, Us• Designed and implemented the Comprehensive Primary Care (CPC) Initiative, a federal medical home pilot program testing a new reimbursement model across 46 payers and 500 primary care practices • Led the development of CMS’ data exchange portal that allows federal government, 500 primary care practices, and 46 public payers to exchange information with one another • Oversaw a team of 8 engineers and used agile/scrum methodology to build and launch the CMS data exchange portal to primary care practices • Managed all operations for the CPC Initiative, including overseeing payment calculation and disbursement to 500 practices and managing the payment and operations contractors• Trained 1000+ users regarding inputting and receiving data through the data portal via conference calls, webinar, and the creation of training manuals • Oversaw the creation of CMS’ first Salesforce database of program participant data -
Program ManagerChris Hani Baragwanath Hospital Sep 2010 - Dec 2010• Conducted 300 structured interviews with TB patients from local hospitals and clinics • Coordinated TB patient recruitment methods within the Chris Hani Baragwanath Hospital between a team of nurses, study staff, and translators• Developed database in Microsoft Access for a Johns Hopkins University multicountry study with 2,000 participants investigating the prevalence of tobacco smoking among tuberculosis (TB) patients • Maintained IRB approval for study in South Africa and in the United States -
Public Health AnalystContra Costa County Jun 2010 - Sep 2010Martinez, California, Us• Developed the evaluation strategy and formative evaluation tools for the Building Economic Security Today (BEST) classes at Women, Infant, and Children (WIC) sites within Contra Costa County, including direct observation guides, instructor and participant interview questions, and online staff survey • Managed data collection at WIC sites regarding the evaluation of BEST classes• Authored five fact sheets regarding health inequities in Contra Costa youth distributed county-wide
Carrie Lam Skills
Health Policy
Public Policy
Data Analysis
Operations Coordination
Operations Management
Patient Centered Medical Home
Medicare
Medicaid
Health Insurance
Health It
Ehr
Government Contracting
Research
Healthcare
Website Development Project Management
Sas
Stata
Contract Management
Access
Writing
Strategic Planning
Stakeholder Engagement
Strategic Communications
Product Management
Project Management
Population Health
Powerpoint
Carrie Lam Education Details
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Johns Hopkins Bloomberg School Of Public HealthGlobal Disease Epidemiology And Control -
Northwestern UniversityCommunication Sciences And Disorders
Frequently Asked Questions about Carrie Lam
What company does Carrie Lam work for?
Carrie Lam works for Healthequity
What is Carrie Lam's role at the current company?
Carrie Lam's current role is Product Management Director.
What is Carrie Lam's email address?
Carrie Lam's email address is cl****@****ngo.com
What schools did Carrie Lam attend?
Carrie Lam attended Johns Hopkins Bloomberg School Of Public Health, Northwestern University.
What are some of Carrie Lam's interests?
Carrie Lam has interest in Science And Technology, Health.
What skills is Carrie Lam known for?
Carrie Lam has skills like Health Policy, Public Policy, Data Analysis, Operations Coordination, Operations Management, Patient Centered Medical Home, Medicare, Medicaid, Health Insurance, Health It, Ehr, Government Contracting.
Who are Carrie Lam's colleagues?
Carrie Lam's colleagues are Donna Goodson, Pmp, Lianne Davis, Devan Pinion, Rita Leininger, Joe Gardner, Cristina Sales, Sam Nason.
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