Carrie Laughlin Email & Phone Number

Alpharetta, Georgia, United States

Managed daily operation of key projects; provided escalation point for business-critical application and data issues; monitored remedial actions and ensured technical and process issues were corrected. Collaborated with development and integration teams to determine project roadmaps and strategies; identified key success factors, set schedules, and determined resource needs. Gathered functional requirements, wrote technical design documents, and determined project scope.

Alpharetta, Georgia, United States

Lead development for iARS projects, including new customers, maintenance, and enhancements. Served as Business Analyst for iARS functionality within SPLUS; conducted business analysis for international order management projects, such as Carrier Selection, customized Pick Up/Drop Off (PUDO), and Order Data Integration with visibility applications.

Alpharetta, Georgia, United States

Supervised 6 QA analysts and managed task assignments in support of priorities, projects, emergency fixes, and quarterly releases. Directed testing of complex, integrated modules for web and client-server applications, including SQL verification, report, black-box/white-box, and automated testing.• Managed issues related to Enterprise releases and/or individual System Change Requests under test; managed defect resolution process, including follow-up on outstanding items from development… Show more Supervised 6 QA analysts and managed task assignments in support of priorities, projects, emergency fixes, and quarterly releases. Directed testing of complex, integrated modules for web and client-server applications, including SQL verification, report, black-box/white-box, and automated testing.• Managed issues related to Enterprise releases and/or individual System Change Requests under test; managed defect resolution process, including follow-up on outstanding items from development. • Conducted defect reviews with users, generated defect reports and administered Test Director repository.• Lead extensive, hands-on testing of SPLUS, a global system integrating 6 applications on 2 Oracle databases, including black box and white box, front- and back-end, report and file management testing.• Maintained and coordinated test environment; wrote test plans, scripts and summary reports; oversaw PVCS Tracker for change management. Show less