Carrie Tanner Email and Phone Number

- Collaborate with internal teams to assess provider value based agreements and shared savings programs- Calculate program ROIs and provider performance scoring; offer recommendations based on findings- Visualize and effectively comunicate trends to business partners using SQL, Power BI, Tableau and Excel- Streamline reporting processes using automation techniques

- Analyzing data for our regional provider team and healthplans- Visualizing results with Tableau to reveal trends and encourage end user curiosity- Querying company database using SQL to find relevant information

• Worked collaboratively with all departments to design SQL queries in SAP relational database and create Excel tools• Implemented customer service metrics and maintained quarterly reporting to department managers • Contributed to major systemic inventory analysis• Achievements include reducing internal order errors , decreasing shipment wait time, overseeing discontinued inventory reduction, and managing company migration to a new internal messaging system (slack)

• Create premier customer service experience through issue ownership and end-to-end follow-through• Coordinate with multiple departments to resolve current customer issues and address future opportunities• Work with 100+ vendors to resolve warranty issues, damage credits, and order replacements on customers’ behalf• Resolve all damage claims for third party freight carriers and shipping insurers• Manage third-part LTL delivery reconsignments, shipment tracking, and customer return pickups• Complete master-level order maintenance and product allocation• Collaborate with warehouse leads to plan and confirm daily in-house delivery routes• Manage customer service time of 5 over 3 locations• Implemented and maintained quarterly customer service metrics and reporting• Major coordinator in migration to new internal communication system (slack)• Contributed to major systemic inventory analysis, the first in 10+ years• Designed basic SQL queries in SAP database for multiple departments