Coordinate approvals for a high volume of music sublicensing projects.Correspond with high-profile music publishers to verify shares and royalty information. Construct copyright notices of songs in accordance with global standards. Handle sensitive or confidential client agreements and documents.Research, update, and correct database errors to improve data quality.Identify areas for process improvement to increase efficiency and customer satisfaction.

Primary support for Senior Vice President of Sales., V.P. of Music Technology Sales, and Sales and Marketing Manager of Educational MusicSupport multiple executives by coordinating appointments, meetings, and presentations. Book travel itineraries and complete expense reports. Create and type correspondence, open and distribute mail, and screen phone calls. Maintain efficiency by prioritizing tasks and organizing workflow, often working under tight deadlines.Update and maintain filing, inventory, mailing, and database systems using Microsoft Excel.Teach other staff members to perform work activities such as using computer applications and office equipment.Prepare confidential sales reports and provide data to company executives.Reserve and coordinate meeting room spaces for all office employees using Microsoft Office calendar.Prepare meeting rooms for on-site meetings.Arrange catering and luncheons for on-site meetings.

Established and maintained project deadline schedule for book title data submissions (100-120 titles annually).Worked closely with multiple departments to ensure that semi-annual book trade catalog is completed accurately and on time.Designed print and digital sales and marketing materials.Edited and proofread advertising copy for brevity and clarity.Created sales and marketing information sheets for customers using Adobe Photoshop and Adobe InDesign.Collated and organized sales presentation materials for sales team members.Maintained online catalog databases including Amazon Advantage and Edelweiss Interactive Catalog Service.

Delivered exceptional and positive customer support for both music retailers and individual consumers. Maintained customer satisfaction while processing orders and answering product and service questions via email, phone, and facsimile. Resolved customer issues in a timely manner.Assisted customers in resolving technical issues with online point-of-sale and digitaldownload services.Tested products for defects and reported quality issues to editorial department personnel. Delivered one-on-one and group training to team members on system tools, policies and procedures, and special product divisions.Collaborated with team members on effective sales strategies.Researched and presented new products to staff at weekly meetings.Represented the company at various trade shows and special events.

Developed corporate identity and business collateral for Safety Training Professionals, LLC.Designed invitations, advertising pieces and program booklets for the Junior League of Milwaukeeand Gilda’s Club of Southeastern Wisconsin.Created advertising brochure and edited marketing copy for Clean Source, LLC.Designed promotional posters for Milwaukee cover bands.Created business cards for Milwaukee-area music teachers.