Carrie Thomas Email & Phone Number

San Francisco Bay Area

Lead and develop a team of DEI practitioners who serve as brand enablers providing breadth and depth of diversity and inclusion expertise to identify and drive strategies that accelerate the success of the business.Collaborate with senior leadership and cross functional leadership teams including all facets of HR in the strategic planning, design, implementation and monitoring of specific diversity and inclusion initiatives.Leverage data/analysis to create relevant activations and business strategies to assess current cultural competence and identify capability opportunities to enable a culture of inclusion and belonging.Mitigate and resolve employee issues in partnership with HR, Employee Relations and Legal.Partner with Talent Acquisition, Talent Development, and HR to conduct talent assessments, activate inclusive hiring practices, and competitively retain top talent across the company.

San Francisco Bay Area

CarrieLea.com is an inspirational blog for women that includes short stories, lessons on faith and encouragement for life's challenges. You’ll be sure to Read. Laugh. Relate.

San Francisco Bay Area

Serve as leader and program manager for an inclusive employee-focused tour across North America targeting the training, development, and retention of front-line team members using culturally relevant storytelling and activities.Develop the strategy and governance for employee resource groups to ensure their mission and activations align with the company’s initiatives, builds community for underrepresented groups, and improves employee retention.Promote cultural sensitivity and awareness by driving an effective hybrid heritage month and cultural moment strategy focused on creating a sense of belonging and inclusive leadership behaviors for all employees.Build and support an effective internal and external DEI communications plan to maximize awareness of internal initiatives while also addressing external social and political issues directly impacting employee well-being.

Create innovative expressions of employee authenticity through content and programs that support the strategic priorities of the organization while driving a sense of belonging for the Black community.Connect with cross-functional leadership to understand and improve employee experience that amplifies diversified talent and drives employee retention.Provide mentoring and development opportunities to various levels of leaders from the field and corporate teams.

San Francisco, California

Oversee Loyalty acquisition for Athleta, Banana Republic and Banana Republic Factory by creating strategies that drive results through employee performance, field leader accountability and executive leadership alignment.Create marketing strategies targeting new customer acquisition and brand loyalty that drive increased sales, customer growth and employee activations across multiple channels including in-stores and online mediums.Develop multi-brand retail leadership program with the objective to drive marketing KPI’s but increase program awareness while also engaging employees through field recognition, talent development, and field-to-HQ exposure.Analyze customer data and summarize key findings through compelling storytelling that highlights brand opportunities and key wins that drive improved sales, margin, and traffic.Spearhead loyalty communication strategy for all events and promotions and build new training and development resources that drive key metrics and increase integration with brand priorities.Manage multi-million-dollar budget allocated for external and internal marketing practices to drive new customer acquisition, employee training, and vendor management.

San Francisco Bay Area

• Drive customer loyalty and acquisition for the brand through using a high degree of strategic, creative, and analytical ability across the brand while collaborating with cross-brand partners.• Develop highly effective cross-functional partnerships and programs with key leadership stakeholders within a complex global matrix environment in order to develop card presence and engagement within the stores, field leadership and HQ team members. • Manage the acquisition forecast tool and provide guidance on goals based on hindsight learnings, marketing campaign analysis, and key financial metrics.• Regularly leverages customer and employee data and analytics to refine future acquisition strategies to optimize results, recognize store teams and contribute to the overall customer experience • Manage in-store communication of acquisition events, training and promotions

San Francisco Bay Area

• Personally styled hundreds of clients using an advanced online styling platform that allowed me to cater to the clients personal needs, wants and desires• Communicated with clients through personalized, thoughtful written notes • Worked in partnership with cross-functional teams as needed to resolve issues on behalf of clients, provide feedback on the online styling platform, company software, assortment of inventory and common client requests • Helped launch the men’s line and worked as an initial stylist in the MVP program

• Lead and develop cross-functional business partners to create processes and implement initiatives that drive top line sales while improving operational efficiency and compliance.• Provide strategic management of programs, proactive problem solving and in-the-moment troubleshooting for real estate, transportation and store maintenance issues.• Enable seamless execution of field operations for all real estate activity while supporting the internal and external customer experience.• Advise senior level management and higher on all aspects of productivity and influence departments throughout the corporate and field organizations to continually evolve operational practices in stores.• Multi-task and manage workload with competing priorities to quickly adapt to changing needs of the business and other departments

• Drive a deep understanding of the impact of initiatives on store workload by acting as a strong advocate for stores within the Gap HQ organization.• Partner with appropriate business partners to gather information to communicate for all in-store promotions and events by working closely with Marketing, Visual, Customer Experience and Communication teams.• Partner with the Daily Ops team to prioritize and implement strategic processes in order to drive continuous improvement in the area of transportation, new flow and workload management.• Develop strong partnerships across Gap Inc. (e.g. Finance, Field Management, Inventory Management, Marketing and Visual).

Greater Los Angeles Area