Carrie Webster Email and Phone Number
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User-centered design professional with over 23 years experience, with a Master of Information Architecture. Proven track record in startups through to complex B2B environments, with experience in all facets of the UX design process from inception to delivery. Passionate about empowering teams to create effective design solutions that resonate with users and stakeholders.Key AchievementsGBG Delivering a complex design framework for a Fraud Monitoring Platform, whilst engaging with many stakeholders across the APAC region.Deloitte DigitalManaged design teams to coordinate research, innovative design approaches, and collaborative reviews for various consulting projects under tight deadlines.3P LearningEstablished and led a team of four designers, implementing a robust UX framework to enhance design efficiency and foster a collaborative environment across five development teams. Redesigned a disjointed user experience for teachers, streamlining online student management and significantly improving customer retention.Initiated company-wide design review surveys and heatmap analytics to validate design decisions and assess customer behavior.TheOneSpotFacilitated user interviews, testing, and journey mapping within a small agile team, resulting in a successful user experience delivery.Skills Summary• Stakeholder management and team leadership• Ability to quickly adapt and identify the best approach for every project• Project scoping and strategy recommendations• Leading and collaborating with design, architecture & development teams• 12 years’ experience in Agile development environments• Strong GUI and web design background, mobile, web and software design experience• Sitemaps, annotated wireframes and complex prototypes• Design collaboration workshop facilitation – ideation, journey mapping, design thinking• User interviews, user testing management and facilitation• Data analysis, research & evaluation and strong writing and documentation skills
Ex Deloitte, Nbn, Optus, Equifax
View- Website:
- gbgplc.com
- Employees:
- 1062
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Ux Design And Content SpecialistEx Deloitte, Nbn, Optus, EquifaxSydney, Nsw, Au
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Lead Ux Designer ApacGbg Plc Nov 2021 - PresentSydney, New South Wales, AustraliaWorking in the field of fraud transaction monitoring and online digital identity, my role responsibilities at GBG are complex and challenging, and I often explore scenarios and architectures that require intricate methods of simplification and streamlining.My design process has included:• Managing and facilitating bi-weekly workshop sessions with subject matter experts within GBG across multiple locations.• Working with my small UX team to brainstorm ideas for our design approach.• Designing and iterating on complex design solutions for evolving user scenarios.• Workshopping, designing, and defining a robust and flexible UI framework for fraud investigators.• User testing with Figma designs to constantly improve the experience before development.
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Ux Design TutorCentre For Continuing Education - Sydney University Aug 2019 - PresentSydney, AustraliaTeaching a day long UX Design course with my own training material, this course is for people that may already work in a similar industry, or moving into a UX design field. The course is geared to take the participants through a dummy design scenario to allow them to explore some of the UX Design processes.
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Lead Ux Designer - Consulting & CoachingSelf-Employed Sep 2020 - Nov 2021AustraliaProviding consulting services to a variety of businesses, and continuing mentoring of UX Design students and practitioners. Below are some specific projects during this time.Nano Home LoansLead UX Designer (Contract) – Aug 21 – Present• Conducting user interviews, usability testing, data analysis, user flows, journey mapping, design workshops and wireframing to document user insights and recommendations for the Nano home loan products.Lexicon Digital - Head of Design (Contract) – Mar - May 2021• Bought on board to help Lexicon shape their UX design offering, and supporting with recruiting new UX hires. Toptal/MIT - Design Lead (Contract) - Sept 2020 – Feb 21• Toptal claims to hire the top 3% of designers in the world with a rigorous onboarding process. My first consulting role was with MIT in the US working remotely on a map data visualization project, in conjunction with the South Australian government.
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Lead Ux Designer3P Learning May 2019 - Aug 2020Sydney, Australia- Leading a team of four designers, my role is to support 3P in delivering engaging design solutions in the education space. I was responsible for setting up and implementing a UX framework for the company.- Applying a lean approach to the UX process with ongoing collaboration activities.- Team leadership – I have mentored and worked with each individual to create a high performing design team.- Working alongside Product Owners and Education Specialists, I have crafted the UX strategy for the organization and helped define success criteria. -
Lead DesignerTheonespot Sep 2018 - Apr 2019Sydney, Australia- My role was focused on creating the vision and design direction for a soon-to-be launched portal & mobile app.- Working with a small, Agile team to design and build a new Real Estate portal aimed at helping new home buyers through the end-to-end home buying journey. - Collaborating with team members to define, conceptualise, design, test, iterate and build new user experiences, I work closely with team stakeholders to deliver user experience excellence.
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Ux ManagerDeloitte Digital May 2017 - Sep 2018Sydney, Australia- My role was adaptable, changing with each consulting engagement, predominantly with large corporations. I was generally engaged to manage and lead design teams within a lean UX framework, ensuring that team members are working collaboratively, efficiently, and effectively to deliver the best outcomes for the client. - Worked with the design teams to refine UX design skills and techniques, as well as mentoring team members as required. - Closely involved in working with the wider UX community within Deloitte, to find ways of ensuring that everyone is across the latest methodologies, and that learnings are shared amongst the teams. - Managed the UX recruitment of all new UX designers across the organization. -
Lead Ux SpecialistVeda Aug 2014 - May 2017North Sydney- Working closely with product managers, business stakeholders and IT development teams to design and shape the functionality and usability of a suite of B2B data visualisation products, targeting the Finance sector. - I collaborated to design and implement an internal UX strategy and governance across multiple business areas and presented this as the approach to key business stake holders. - As the only UX specialist within the organization, it was my role to drive, design and lead the UX direction. - Often called upon to consult with different stakeholders throughout the business on the best UCD approach for other projects.- My main project was the design of a complex data visualization tool that provides visual organizational structures using third party data, such as ASIC. This platform delivered products & services to the financial sector to create efficiencies in understanding and investigating complex company structures, primarily for business lending scenarios. - Working within an Agile development team, I managed all design outcomes for a team of nearly 30 developers. -
Ux SpecialistNbn Co Limited Jan 2013 - Aug 2014North Sydney- Working as a UX specialist, my key role was to engage with business stake holders to scope out business requirements, define user journeys, process flows and functionality for delivering initiatives within a complex service environment used by NBN wholesale telco service providers. - I facilitated gathering end user feedback through workshop deliverables, survey data, and mapping qualitative and quantitative data to engage a user centered design approach for our solutions. - Working within an Agile environment, I was constantly striving to improve our internal processes to create efficiencies wherever possible. Part of my design outcomes included detailed wireframes incorporating front-end functional specifications and complex form validation.Throughout a project life cycle, I engage in the stake holder management process through ongoing communications to ensure business alignment is acheived at every milestone. We work within an Agile environment and I am constantly striving to improve our internal processes to create efficiencies where ever possible. Part of my documentation deliverables include detailed wireframes incoroporating front-end functional specifications and complex form validation. -
Senior User Experience ArchitectOptus Aug 2009 - Aug 2011Sydney, AustraliaI was engaged at Optus as a senior User Experience Architect for two years on a complex web application project for Optus Business. I worked to develop high level strategic architecture design as well as documenting detailed user interface prototypes and specifications. My role included:• Engaging with business stakeholders to examine and define strategic requirements.• Work shopping conceptual components to explore multiple solutions and provide alternative recommendations.• Examining high level requirements and converting these into detailed wire frames.• Using strategic thinking develop user scenarios. • Defining test plans and test cases for user testing.• Organising and executing user testing, documenting results and delivering recommendations.• Providing a strategic road map forwards for the direction of the project delivery. -
Creative Director & Company DirectorGravitymax Nov 2000 - Aug 2009Sydney, New South Wales, AustraliaGravitymax was a professional services company set up with my partner in 2000. We specialised in providing strategic online services to small and medium sized businesses. We provided web services to a number of new smaller clients, as well as servicing larger clients engagements. Clients included WestLink M7, Bartercard International, Fox Studios Australia, Capital Insight, Select Funds Management, Barwon Investment Partners, and Powercom Systems. We employed and managed a team of 25 at one point, combining web developers and web designers.User Experience & Information Architecture Consulting ProjectsI also provided Usability and Web Strategy consulting, providing Information Architecture services to Fujitsu Australia, Bartercard International, Kennards Hire, and Prior Education. The scope of these projects included providing expert reviews and recommendations, user testing, site maps & wireframes, workflow diagrams, web design, and strategic recommendations.
Carrie Webster Skills
Carrie Webster Education Details
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Information Architecture -
Cofa - College Of Fine ArtsFilm, Photography, Drawing
Frequently Asked Questions about Carrie Webster
What company does Carrie Webster work for?
Carrie Webster works for Ex Deloitte, Nbn, Optus, Equifax
What is Carrie Webster's role at the current company?
Carrie Webster's current role is UX Design and Content Specialist.
What is Carrie Webster's email address?
Carrie Webster's email address is ca****@****.com.au
What schools did Carrie Webster attend?
Carrie Webster attended Charles Sturt University, Cofa - College Of Fine Arts.
What skills is Carrie Webster known for?
Carrie Webster has skills like User Experience, User Interface Design, Information Architecture, User Centered Design, Usability Testing, User Interface, Agile Methodologies, Web Design, Web Applications, Requirements Analysis, Interaction Design, Social Media.
Who are Carrie Webster's colleagues?
Carrie Webster's colleagues are Ahmed Samir, Maverick Su, Nounouches Sandra, Max Littler, Aleksander Zajac, Roy May, Li Zhen.
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