• Accelerating Apptio’s revenue growth through process optimization, coordination, and enablement. • Align with Sales, Marketing, Partner Operations, Customer Success, Sales Enablement, Finance, and IBM counterparts for integration efforts.• Facilitate brainstorming and convert ideas into strategic goals for upcoming integration efforts and interim business process management.• Meet with Sales and Operations leaders to identify inefficiencies and gaps to document, streamline, automate, and maintain existing workflows in the Sales lifecycle.• Function as a Sales Operations advocate with GTM stakeholders to address/resolve go-to-market process challenges.• Work with technology partners in the business to analyze current state system capabilities and define technology solution options and recommendations.• Partner with Sales Enablement teams to roll out communications and trainings related to changes in sales processes.

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Define strategy and lead the newly created CRM Operations Team for Xylem Americas, supporting 21 Commercial Teams generating $2B in annual revenue. Maximizing efficiency of processes that interact with Salesforce in order to:-Increase Salesforce adoption-Improve user experience-Reduce waste-Increase data accuracy and integrity;Thereby growing revenue and improving the end customer experience.-Supporting users and processes that interact with two instances of Salesforce, while navigating through a Global Salesforce Optimization effort.-Business Process Lead for all North American processes and users through the Global Salesforce Optimization effort.-Providing leadership and high visibility opportunities to direct reports while encouraging sustainable career growth.

• Lead the newly formed Sales Operations team to identify, develop, and execute processes in support of internal and external sales channels.• Maintain the systems, tools, and processes used by the Xylem sales organization through cross-functional commitment.• Unify efforts to optimize Salesforce functionality and improve usage adoption across Sales, Marketing, Demand Planning, Customer Success, Engineering, and Continuous Improvement.

Maximizing Salesforce usage adoption through business process evaluation and solution development. • Process Management. Understand and document current business processes, conduct gap analyses, and propose value-added process improvements based on Xylem best practices with cross-functional buy-in.• Salesforce Administration. Current system administrator for Sensus Instance with primary focus on supporting Sales and Marketing users.• Salesforce Development. Configure and build through declarative solution support, User Acceptance Testing with stakeholders, and leading change requests through the Corporate IT Approval Process. • Strategy Planning. Led newly formed Sales Operations team through Strategy Planning discussions, survey development for stakeholder feedback, and prioritization for 2022 goals.• Sales Relationship Management. Build upon established relationships across all verticals through 1-1 Sales team engagement to gather feedback and identify opportunities for Sales-supporting process improvement.• Sales Enablement Collaboration. Work with Partner Success, Pricing, and Education and Training to ensure streamlined communication to Sales team while partnering to develop Sales Launchpad and Training Hub.• Team Member Advocate. Organized detailed, paced onboarding for Sales Operations Analyst with applicable check ins and introductions to partner/stakeholder teams. • Continuing Education. Salesforce Trailhead (Administrator skills and enhancements), Modules for Individual Contributor to Manager, Mind Gym Virtual Classes for Management preparation.

• Cross-functional Impact. Lead projects and events for Executive Leadership, Sales, Finance, Accounting, Customer Service, Supply Chain, Operations, Solutions Management, Quality, and Marketing Communications. • Process Improvement. Document extensive swim-lane processes while implementing improvements.• Project Management. Manage projects to capture hard savings and improve cash flow using Continuous Improvement tools, specifically $1.1M of hard savings in 2019.• Education/Facilitation. Educate employees on principles of Practical Problem Solving, Lean, PDCA Project Management, and DMAIC methodology. Selected as international facilitator and educator for executive events regarding PDCA, Lean, and Change Management. • Mentorship. Mentored seven candidates through Lean Six Sigma Green Belt certification by providing project direction and event readiness.• Leading Best Practices. Host best practice sessions for the North American teams and company-wide webcasts on improving tool usage and customer impact through Net Promoter Score.• 5S. Implement 5S methodology in manufacturing and office spaces through planned rollout program.• Strategy Deployment. Assisted Senior Leadership Team in crafting objectives and action plans for 2021 goals.• Certifications in flight. Completed education for Lean Practitioner, Kaizen Facilitator, LSS Black Belt, and Project Management through Xylem and Gemba Academy.

• Directly responsible for advancing Sensus’ Demand Management processes to improve sales and cost forecasting.• Led the demand planning process for Sensus' products, specifically for $360M of annual revenue.• Worked with Executive Sales, Marketing, Finance, and Manufacturing teams to drive demand, supply and finance plan agreement and ensure optimization of profit above budgeted levels.• Interacted with Sales and Marketing to thoroughly understand sales pipeline, market trends, promotional activities, pricing strategies, and product lead time requirements to customers.• Reported forecast accuracy metrics, along with identifying root causes and driving cross-functional corrective actions.• Advanced Demand Planning processes to enable improved forecast accuracy & achievement of Sales and Gross Margins for current and next fiscal year.• Performed advanced analytics to arrive at a statistically unbiased forecast.• Coordinated activities that ensure budgeted Sales and Gross margins are met and effectively communicated, including identifying key drivers along with the status against those drivers.• Drove business user SalesForce.com usage and ensures data accuracy working with Sales team.• Led educational webinars for the Sales team regarding SalesForce.com usage for forecasting.• Coordinated with Supply Chain team to ensure appropriate forecast signals are available for long lead time material procurement and supplier capacity planning purposes.

• Ensured deliverables meet customer standards and expectations for customer contract valuing $2M. • Identified project requirements through customer interviews, requirement gathering sessions, project team collaboration, and the review of existing artifacts.• Generated requirements, use cases, wireframes, process flows, data mapping, and other project artifacts as required by each engagement.• Collaborated with Solution Architects, Software Developers, and other Sensus team members to understand business needs and translate into customized requirements and process documentation. • Led demonstrations of software solutions to current and potential customers.• Identified additional business opportunities that enhance or expand Professional Services offerings.

• Managed 38 suppliers ($27.4 million in annual spend) for Electronics, Global Fabrications, Electrical, and Accessories. • Interim Senior Planner: while maintaining current role responsibilities.• Managed MRP requirements and inventory levels for 7000+ SKUS. • Collaborated daily with headquarters, planning, procurement, and supply chain teams.• Managed supplier relationships in regards to confidentiality of HYMH’s brand regarding contractual and sourcing agreements. • Monitored order releases and revised as needed to support production plans and lower inventory levels. • Served as Project Manager for Demand Flow Technology Projects, interacting with Engineering, Accounting, Plant Supervisors, Receiving/Shipping, Quality, Procurement, and Inventory Integrity.• Rotational Program Development: Refined Rotational Manufacturing Training methods and topics. Provided insight to recruitment methods and onboarding process. Compiled and presented feedback to 20 members of program leadership. • Recruitment Representative: NC State College of Management Career Fair, Supply Chain Networking Event, and Supply Chain Resource Cooperative.• Founding Member: NMHG Young Professionals Network; Women’s Network; Community Involvement Committee; Supply Chain Team Building Planning Committee

• Participated in the strategic planning of several multi-million dollar projects including: varsity athletic events, architectural planning (Reynolds Coliseum $35M, Talley Student Center $120M), and licensing department activities.• Managed 25 student commission members.• Evaluated and authored Student Ticketing Policy; processed student emails based on ticketing requests and inquiry of athletic administration procedures for 30,000 students.• Organized NC State Basketball Camp-Out at PNC Arena for 2000 students, acquired funds for student events ($10-$15k), and bowl game travel for 50 students.• Acted as liaison between NCSU Athletics Administration (Athletic Directors, etc.) and 15+ student organizations.NCSU Student Government-Athletics Commission August 2010-May 2014• Student Athletics Director January 2012-May 2014• Vice Chair March 2011-December 2011• Ticket Policy Co Chair and Student-at-Large February-April (2011-2014)• Council on Athletics Standing Committee Student Representative September 2012-May 2014

Project matching through NC State's Supply Chain Resource Cooperative (SCRC)Project: Duke Energy-Development of Job Kitting Implementation Schedule for Carolinas • Developed checklist for reducing Operating Center carrying costs by upwards of $286k annually.• Served as Team Lead between student team, advisor, and Duke Energy representatives.• Evaluated needs at four Duke Energy sites to identify goals for a sustainable transition checklist to be implemented at 36 Operating Center locations in the Carolinas.

• Completed 15 projects for Global Compliance, Demand Planning, and Global Transportation.• Consolidated data from 6 international regions and 3 contracted transportation and billing companies resulting in a Global Transportation Controls Report.• Analyzed data from customer emails to generate in-house Customer Forecast Database.• Identified customer forecast error by analyzing 5 months of data; designed Forecast Accuracy Action Log.• Produced NAFTA and non-NAFTA certificates for customers; and qualified products accordingly.• Presented project deliverables and findings to supply chain and sales directors.

• Acted as first line communication for members and guests, creating a welcoming atmosphere.• Customized gym tours to coincide with the needs of the potential gym members.• Formatted documents and filed paperwork based on gym membership changes and services.• Attained commissioned sales incentive for retail products.

• Developed training for 100 employees for the D7i/Infor EAM (Work Order System).• Developed standard operating procedures for glass-product packaging changes at new distribution center.• Compiled training/retraining topics on in-house welding and electrical troubleshooting.• Reviewed and updated 300+ documents related to training materials for entry-level positions on manufacturing floor.