Carrie Pfleger Email & Phone Number

Philadelphia, Pa, Us

United States

Responsible for organizing programs and activities for HR and Corporate Education with focus on developing programs to support the organization’s strategic direction for Corporate Education as well as creating and managing long term goals.

Ewing, Nj

Manage the daily operations and administration of the Corporate Policy and Procedure Change Control team who is responsible for developing and managing the overall policy and procedure program/platform for both internal and external clients.- Establish and manage discipline for periodic review, revision and certification of policy and procedure document by business area leaders.- Facilitate adherence to corporate processes and procedures.- Establish and maintain SOP's corporate-wide; establish and drive internal compliance controls, regular auditing and change management processes pertaining to education policies & procedures, and client specific updates to all training content and manuals. Ensures that SOP’s are followed and upheld. - Strategic and tactical oversight of an enterprise-wide Policy & Procedure delivery platform to include: managing of traditional hardware/software upgrades, system integration efforts associated with the P&P Software System and any/all regular activity vital to the operation of the platform.- Liaise with Corporate Legal and Compliance departments to ensure documents, content and materials as well established P&P’s conform to compliance/regulatory standards, and to mitigate audit and regulatory risk. - Policy & Procedure Standardization / Design Management and regulatory adherence.- Lead the definition and compliance of standard operational and quality policy and procedures best practices.- Ensure the method, consistency; style and terminology meet defined corporate standards and requirements.-Initiate, prioritize, plan, execute and monitor all Policy and Procedure projects and activities in collaboration with our business partners.- Editor/Proofreader

Providing guidance and governance over Servicing's policy, procedures and change control processes. Overall responsibility to ensure all FED/FDIC consent order initiatives are implemented throughout Servicing and that controls are implemented and measured to ensure compliance with the directives.Managed and facilitated the Customer Experience process and meeting which served as one of our controls over customer experience problems and complaints whereas a weekly meeting is held with management to address customer experience problems and complaints, perform root cause analysis and provide recommendations for remediation.

Fort Washington, Pa

Providing guidance and governance over Servicing's policy, procedures and change control processes. Overall responsibility to ensure all FED/FDIC consent order initiatives are implemented throughout Servicing and that controls are implemented and measured to ensure compliance with the directives.

New York, Ny

Provided consultative Program Management Office support to establish the American Express Business to Business Solution Development PMO and standardize the PMO supporting artifacts. Manage projects for the Business-to-Business Solution Development team and drive to completion. Worked with cross-functional teams to align business objectives to technology and ensure compliance related activities are completed within the guidelines of the American Express Management Policies.

King Of Prussia, Pa

Lead multiple, cross-functional project execution teams in support of GSI’s largest Partner. Assigned to multiple highly visible initiatives within the international e-commerce launch teams for the Partner’s French and German web stores. These initiatives included the implementation of a new payment gateway to support a Private Label and a Co-Branded credit card product in the French web store and integrating an online customer satisfaction survey for the French and Germany web stores. Worked with and managed international, on shore and off shore team members, and third party vendors.

Managed the testing and implementation of a Financial Institution’s statement redesign, to become compliant with the Federal Reserve Board’s regulations pertaining to the Credit Card Act and Unfair and Deceptive Practices legislation.

Proven success in management of numerous acquisitions and customer management marketing initiatives, credit policy, collections and fraud programs, customer service and human resource ventures. Projects range from small enhancements to large process, platform and infrastructure related implementations.

Managed technical development and implementation of cross-functional projects. Coordinated efforts of IT departments including business analysis, software development, database administrators, quality assurance, UAT, technical writers and external IT vendors.

Designed, configured, and integrated expert system solution in transaction intensive environment. Identified opportunities to re-engineer workflows and processes. Created application templates based on champion/challenger workflow designs. Provided development support for new products and application functionality. “Debugged” and tested new code and enhancements. Assisted in defining product specifications and attributes. Trained and mentored co-workers, consultants and new hires. Documented workflow configuration and requirements..

Bs, Law And Justice (Criminal Justice)

Criminal Justice

Aa, Criminal Justice

High School Diploma, College Prep Courses