Carroll Hayden Email & Phone Number

Harrisonville, Missouri, United States

Harrisonville, Missouri

Kansas City, Missouri Area

Event Security for Kansas City Chiefs, Kansas City Royals, Sporting Kansas City, Kansas City Current, Kansas City Monarchs, Kansas Speedway, Kansas State Football, KU Basketball & Football2019,2022 MLS Security Team of the Year, 2018 Super Bowl LII, 2018 AFC Championship, 2015 World Series, 2014 World Series

Kansas City, Missouri Area

• Domain Migration from WCTS to ITS support• Active Directory object and account administration, folder administration, security and file permissions • Create accounts on guest Wi-Fi for employee and guest access in conference rooms• Restore lost or deleted user data on network shares using CommVault web access• Image and Image in place workstations and laptops through SCCM• Manage NITC inventory, issue property passes, and track in Remedy• On-site software and hardware break fix for 250 people and 350+ computers, 20 MDF and printers• Phone support, Cisco IP phones, iPhone and Android support and configuration• Work with team members locally and in Fort Collins and Washington DC to troubleshoot and issues with supported hardware and software including Windows XP and 7, Office 2007 and 2010 • Active Directory (individual & group mail accounts); folder administration, security and file permissions, • Local and Network printer setup, Configuration, and maintenance of MFD and fax devices. • Manage warranty parts replacement with Dell, HP, Asus, Hyundai and other vendors. • Create and update Image, Image, re-image and deploy Windows XP desktops and laptops using Norton Ghost, ensure all PC’s meet FDCC standards for security and include SMS client and BigFix.• Maintain PC’s and audio/visual systems in all conference rooms.• Blackberry and iPhone support including activating phones from carrier, BES accounts, and enterprise activation.• Manage upgrades for out of warranty hardware and prep old workstations for donation to local schools.

Manage exchange account syncs in Quest Migration Manager and update status to teamSchedule migration dates to insure users and required resources were migrated at the same timeVerify Computer configuration changes happened before migration startsLogin users and verify EMWProf migrates Outlook setting correctly, and other settings are correctBackup, Wipe, Reload, Remove from old BES and add to new BES, and Reactivate Blackberry DevicesReconfigure Palm, Windows Mobile and iPhone devices to new mail serverFollow up with user questions and issuesMaintain User Migration spreadsheet and verify complete.

Provide technical support business, in-home business, and in-home users for KC metro areaWireless/wired network troubleshooting and setupComputer hardware/software installation, repair and upgradeSpyware, Adware, Virus detection and removalMicrosoft Small Business Server 2003 maintenance

Provide technical phone support to 3,000+ end usersEnsure all calls are answered, logged and resolved within agreed service levelTroubleshoot, support and configure Windows XP, Office 2003Utilize ADUC for unlocking accounts and resetting passwords in Active DirectoryCitrix Administration, unlock accounts reset passwords and sessions

Provide technical phone support to 10,000+ end usersUtilize DMRC to remotely access, install, and repair software configurationsContinually monitor call metrics to ensure SLA agreements are metCross organizational interaction with various levels of fix agents to resolve complex customer issuesUtilize ADUC for managing users group memberships, unlocking accounts and resetting passwordsProvide new solutions and update existing solutions in knowledgebaseProvide technical insight, testing and approval of non-standard software

Lead tech for World Headquarters Campus movesProvide technical support to 20000+ end users at World Headquarters CampusStatic to DHCP conversion of all IP clients and equipment on the LANNT 4.0 SP4 upgrades to all NT clients in preparation for AD migrationWindows AD migration for 20,000 plus Kansas City computersLead building support tech for building consisting of 300-400 clientsDocument setup and support for Smartphone/PDA devices Lotus Notes, Reset passwords, Lotus Notes mail, Administrated profilesMaintained inventory on all PC’s and related equipment for assigned locationIMAC Project Team for after hours projects

Manage moves of 200+ users into Sprint World Headquarters CampusManage 20 contract employees for Desktop Replacement Project, 800+ computersLead Tech for all World Headquarters Campus projects.

Computer Information Systems

Activities and Societies: Lab Jazz Band, Concert Band, Tau Kappa Epsilon

Computer Science

Activities and Societies: Football, Band, Choir, Fall Play, Spring Musical, Tau Kappa Epsilon

Education record