Christopher Herman Email & Phone Number

Harrisonville, Missouri, United States

• Spearheaded Basic Networking course, expanding the capabilities of technicians to network configuration and troubleshooting with an overall pass rate of 98%.
• Configured, deployed, and maintained system image for 160 student laptops, saving the organization $60,000 in external fees and adapted by affiliated organizations.
• Network Administrator for 68 systems, processing over 50 trouble tickets and decreasing system down time by over 25%.
• Pioneered database for student records, eliminating the 37% record errors rate and automating scoring.

• Designed a computer repository for student reference material, reducing instructional handout cost by 83% and bringing the organization into the 21st century.
• Implemented Certified IPC Specialist program, resulting in over 200 personnel as Certified IPC Specialist in IPC-J-STD-001 industry standard soldiering.
• Engineered custom power supplies for test equipment, saving the organization $45,000 in contractor cost.
• Pioneered instructional methods which resulted in a 57% increase in first time passing scores, adapted as the department standard.
• Refurbished falling equipment with parts on-hand, saving the organization over $10,000 in additional repair parts.
• Trained over 300 employees in basic electronic repair with an academic average of 89% and 100% graduation rate.

• Reconstituted standard operating procedures for calibration operations, responsible for raising effective repairs 8% in less than two months of entering the role.
• Implemented quality assurance program, reducing inaccurate diagnostics and incorrect repair part orders by 98%.
• Conducted workload assessments, revised policies, devised new operational processes, and retrained employees that led to 32% increase in productivity.

• Refined standard operating procedures, resulting in a 60% decrease in time from job acceptance to return of equipment to customers.
• Supervised repair and service of over 1500 pieces of equipment for 26 customer organizations maintaining an operational readiness rate of over 98%.
• Served as Production Control Officer for 84 organizations, reducing user level repairs turnaround time by 33%.
• Trained 132 employees on Heavy and Tractor-Trailer driving. Enhancing organizational self-sufficiency by 35% and support capabilities by 90%.

• Commended by the Chief Operating Officer for the extraordinary ability to adapt and excel in positions without receiving formal training.
• Selected over 76 employees to act as interim Team Manager while still completing assigned position alongside duties of communications specialist.

• Monitored technical support mailbox for 500+ users, supporting user account access requests and remote desktop assistance, achieving a 90% customer satisfaction rating.
• Administered 30+ internal desktops, including adding host devices to the domain, troubleshooting connectivity issues, application patches, and security policy changes.

• Processed 48% of all actions that required the attention of the Chief Operations Officer.

• Designed and implemented database used by the company to track over 400 employee positions to include: new hire training track, scheduling, and employee termination record closeout.
• Supported 84 customer companies, over 1400 pieces of equipment. Used field expedient methods to complete over 37 repairs to immediately return equipment to operational status.

• Graduated valedictorian

Bachelor Of Science (Bs), Computer Science - Software Engineering, 3.87 Gpa

Studied CS with a concentration on Software Engineering

Senior Leaders Course

Activities and Societies: Advanced Leadership and Management Development Course

Advanced Leaders Course

Senior-level Leadership, Technical and Management Development Course

Associate'S Degree, General Studies, 3.8 Gpa