Cal Melo 🏳️‍⚧️ Email & Phone Number

San Francisco, California, United States

• Daily review of emails received by the investor team containing eligible changes and/or rate adjustments that need to be updated in the Polly system.
• Daily review of internal comparison emails to identify rate changes that will need to be input into the Polly system.
• Daily inclusion of payment specifications (Spec Payup LLPAs) for existing investors.
• Addition of new products for existing investors as soon as they are announced.
• Resolution of customer support tickets in JIRA when escalated to the content team, including a thorough audit of existing investors for content accuracy (eligibility and/or LLPAs).

Miami Beach, Florida, United States

• Effective extraction, cleansing, and structuring of data from Word, PDF, and scanned documents, with a focus on the English, Spanish, and Portuguese languages.
• Creation of intelligent spreadsheets in Microsoft Excel using advanced formulas, optimized to meet the specific requirements of projects related to immigration matters.

Miami Beach, Florida, United States

• Researching Real Estate Comparables
• Building and Managing Contact Lists
• Skip Tracing
• Creating Offers
• Providing General Support to Website Visitors
• Lead Management

Belo Horizonte, Minas Gerais, Brasil

• Data extraction, cross-referencing and analysis with a focus on improving customer service performance via social media;
• Service, interaction and monitoring of the main profiles of Queima Diária on social networks (Instagram, Facebook, Youtube and Twitter);
• Perform direct service to customer demands and take care of the relationship with them;
• Propose improvements for the area always aiming at customer satisfaction and growth of results;
• Investigates the causes of technical problems and possible solutions;
• Forward bug demands to the technology sector and follow up on the solution;

Florianópolis, Santa Catarina, Brasil

• Administration of social media, creation of content and ads, interaction with customers;
• Content planning for social media, such as: graphics, videos and interactive texts for email marketing and newsletter;
• Mechanisms of action for performance improvement;
• Data extraction, crossing and analysis.