Cal Melo 🏳️‍⚧️ Email & Phone Number

San Francisco, California, United States

• Daily review of emails received by the investor team containing eligible changes and/or rate adjustments that need to be updated in the Polly system.• Daily review of internal comparison emails to identify rate changes that will need to be input into the Polly system.• Daily inclusion of payment specifications (Spec Payup LLPAs) for existing investors.• Addition of new products for existing investors as soon as they are announced.• Resolution of customer support tickets in JIRA when escalated to the content team, including a thorough audit of existing investors for content accuracy (eligibility and/or LLPAs).

Miami Beach, Florida, United States

• Effective extraction, cleansing, and structuring of data from Word, PDF, and scanned documents, with a focus on the English, Spanish, and Portuguese languages.• Creation of intelligent spreadsheets in Microsoft Excel using advanced formulas, optimized to meet the specific requirements of projects related to immigration matters.

Miami Beach, Florida, United States

• Researching Real Estate Comparables• Building and Managing Contact Lists• Skip Tracing• Creating Offers• Providing General Support to Website Visitors• Lead Management• CRM (Customer Relationship Management) • Lead Generation• Coordinating with Digital Marketing Team and Content Creators• Coordinating with Sales Team to Provide Assistance as Needed• Social Media Management• Data Entry• Lead Generation• Scriptwriting for Podcasts and Videos• Writing Blog Articles• Developing an Editorial Calendar for Social Media Posts

Belo Horizonte, Minas Gerais, Brasil

• Data extraction, cross-referencing and analysis with a focus on improving customer service performance via social media;• Service, interaction and monitoring of the main profiles of Queima Diária on social networks (Instagram, Facebook, Youtube and Twitter);• Perform direct service to customer demands and take care of the relationship with them;• Propose improvements for the area always aiming at customer satisfaction and growth of results;• Investigates the causes of technical problems and possible solutions;• Forward bug demands to the technology sector and follow up on the solution;• Analyze customer pain points and propose resolutions focused on customer enchantment, satisfaction and loyalty;• Strategic thinking of the customer journey.

Florianópolis, Santa Catarina, Brasil

• Administration of social media, creation of content and ads, interaction with customers;• Content planning for social media, such as: graphics, videos and interactive texts for email marketing and newsletter;• Mechanisms of action for performance improvement;• Data extraction, crossing and analysis.