Carson D. Email & Phone Number

Provided hybrid on-site and remote IT support through helpdesk & call queue system, efficiently troubleshooting software, hardware and network issues.Renewed SSL certs as well as domain names for clientsAssisted with client onboarding, infrastructure and documentation processes; including hardware procurement and quotes.Assisted in relocation of equipment for local businesses.Received exceptional feedback for meticulous documentation and high-quality customer service.

United States

Provisioned new employee hardware, company servers, and softwareAssisted employees/high-level management with IT IssuesWorked independently on company-wide IT projects, such as a new website for OTA UpdatesMaintained backend of company’s Atlassian product pages

Detroit, Michigan, United States

• Led zoom meetings of 30 students and discussed assignments, lecture material, and other miscellaneous questions • Develop exercises and laboratories in C++ code to be given as assignments to a class of 30 students • Assist students with software issues/coursework questions outside of class • Coordinate with professors in designing lesson plans and assignments • Grade student's assignments and provide feedback