Amy Carson Email & Phone Number

Bothell, Washington, United States

Primary point of contact for operational improvement opportunities that support the TVM team’s efforts. Leads and supports process development and improve existing processes related to team operations. Work transversally with IT, purchasing, finance, and legal functions to support and improve our processes. Tasked with ensuring technology and business requirements align to specifications and priorities, while mitigating increased technology costs. Trusted advisor to the Senior Director by leveraging experience with technology planning and process as well as familiarity with effective vendor and supplier management strategies.

Bothell, Washington, United States

Primary point of contact for operational improvement opportunities that support the TVM team’s efforts. Leads and supports process development and improve existing processes related to team operations. Work transversally with IT, purchasing, finance, and legal functions to support and improve our processes. Tasked with ensuring technology and business requirements align to specifications and priorities, while mitigating increased technology costs. Trusted advisor to the Senior Director by leveraging experience with technology planning and process as well as familiarity with effective vendor and supplier management strategies.

Bothell, Washington, United States

Main point of contact for IT technology requests for cloud computing, licenses, hardware and services. Works transversally with IT leadership, legal, purchasing, finance, and IT investment and strategy. • Program lead for collaboration with members of the IT Delivery Teams, Legal, and IT investment strategy as well as cross-functional groups outside of IT. • Leads the continuous improvement opportunities required for technology vendor management processes, including internal SLAs, responsible parties in the defined workflow, managing vendors activity, required due diligence, risk assessments, and how stakeholders are informed.• Leads the creation of guidelines of Vendor Management Playbooks, Change Management and Knowledge Base Articles. Manages key data integrity and required communication for team KPIs, Service Level Agreements, data security/privacy, implementation milestones, deliverables/requirements, early termination conditions, etc. • Supports and executes vendor management planning to ensure strategic alignment in technology solutions and to help advance IT performance overall. • Identifies appropriate relationships in conjunction with internal customers and vendors to drive proper alignment on business and operational requirements. Develops and continuously improves self-service requests, review requirements, and overall sourcing governance.• Proactively resolves upstream dependencies and demonstrates an ability to resolve conflict. Identifies and supports required information to monitor and document vendor performance to be delivered through business reviews and vendor scorecards• Influence IT delivery teams with process optimization and automation of workflow. Lead shared services process improvements

Bothell, Washington, United States

IT Technology Vendor Management | Seagen Inc.Key point of contact for team to manage intake and escalations, and supports process creation and foundational team development• Acts as the central point of contact for the Technology Vendor Management team• Intake workflow from request to execution• Documentation of front-end and back-end processes for intake• ServiceNow navigation of support requests from standard intake• Develop and manage approval governance for Technology requests• Identifies and tracks metrics to be identified through process development• Smartsheet sheet and dashboard creation and maintenance

Various

Presented my personal organization and process improvement mindset with an emphasis on Lean principles. Introduced the 5S game and created an organizational exercise for people to better visualize ways to get and stayed organized in order to accomplish small and large goals.

Bellevue, Wa

North America Market, Global Services Business GroupSubject matter and SAP P76 tool expert supported local market end-to-end resource management process for customer and internal project demand forecasting, resource management and timecard entry, submission and approval. Ensured employee tool access, billability, authorization, cost approver assignment, provided training and troubleshoot user issues for over 2k resources, 250 line-managers and 8 resource requesters. Worked collaboratively with Global market teams to ensure process alignment and future process capabilities through user testing sessions.• Increased resource utilization by developing, testing, and implementing training, including technical writing, e-learning video creation and hosting training sessions with 5 - 24 employees and managers per week (in-person and remotely).• Forged strong relationships with employees using customer skills, attention to detail, and willingness to go above and beyond resulting in better process adherence.• Improved efficiency and alignment between ERP systems by performing weekly transfer of time entries from SAP P76 to SAP Lawson using MS Excel, Automate, and E-box.• Ensured correct and timely cost allocation of travel expenses to customer budgets, reducing overhead costs.• Awarded 2-year term as Ethics & Compliance Ombuds Leader in November 2018 in addition to current duties based on outstanding integrity and trustworthy behavior.

I am proud to have been nominated for and chosen as an Ombuds Leader for West Coast virtual employees based on my outstanding integrity and trustworthy behavior. I support my colleagues with Nokia's Ethics & Compliance Policy by educating them, answering their questions, listening to their concerns and guiding them through the EthicsPoint reporting channel.

Bellevue, Washington

T-Mobile USA Customer Business TeamSupported adherence to and understanding of resource management process for T-Mobile (TMO) customer team. Created and maintained cProjects in SAP P76 (75 active projects in December 2017). Volunteered as proxy resource manager for 5 managers with 25 billable employees in creating and managing assignments.- Advanced demand forecasting accuracy from 40% to 90% using SAP P76 for approximately 500 resources within 2 years.- Developed and maintained complex MS Excel resource plan spreadsheet, translating team needs for resource demand planning.- Analyzed demand data and prepared summary reports for monthly demand planning accuracy meetings (DPA); researched and resolved disparities for stronger accuracy percentages, meeting or exceeding global targets.- Maintained exceptional DPA results and cultivated strong communication and partnerships with customer operations team, earning promotion in 2017.

Redmond, Washington

T-Mobile USA Customer Business Team Directly supported TMO customer delivery manager (CDM) and 5 TMO customer team leads. Provided general support for 200 employees with on-boarding, IT / Security issues, and business meeting catering. Led employee-driven plant watering program, aided HR consultant with I-9 verification, and served as back-up to property management assistant.- Assisted customer operations team with purchase order call-offs using internal project management tool, allowing team to focus on resolving critical customer escalations.- Secured case of field-test handsets from Europe, which had LTE capability before existence in US, enabling proactive measuring of tower and software functionality before deployment.- Partnered with marketing manager to successfully plan and execute Innovation Day on TMO premises, garnering rave reviews from attendees and promoting advancement of future technologies.

Boston, Massachusetts

Administrative Assistant – Development (November 2012 – November 2013)• Direct support of one VP and two Senior Project Managers• Created and revised building/floor plans and images using Adobe Photoshop and Illustrator• Created and managed Adobe InDesign templates• Organized property tours and topping off ceremonies• Prepared letters, spreadsheets and presentations using Microsoft Office 2007• Processed and tracked invoices, reconciled credit card statements and arranged travel• Heavy calendaring of meetingsAdministrative Assistant – Corporate Legal (August 2010 – November 2012)• Direct support of SVP/General Counsel, SVP/Senior Corporate Counsel and Associate Corporate Counsel• Managed complex legal documents, company and departmental policies• Acted as Legal Department Web Portal Administrator (Sharepoint) and Department Records Coordinator• Managed Board of Directors calendar, meetings, packages, minutes and correspondence• Processed Patriot Act Compliance reports, corporate invoices, and travel schedules• Researched potential vendors and best possible price options for legal materials

Office Administrator/Webmaster, Anchorage, Alaska (August 2008 – April 2010)• Direct support of Senior Design Manager and Senior Project Engineer in satellite office• Created and maintained safety forms, spreadsheets, and materials for government proposals• Maintained warranty work on Alaska-based housing projects• Continued maintenance of company websiteExecutive Assistant/Webmaster, Kirkland, Washington (March 2007 – August 2008)• Direct support for Executive Vice President• Created and maintained materials for government proposals and contracts• Drafted and revised meeting minutes, and maintained corporate entity materials• Prepared travel arrangements and itineraries company-wide• Balanced and maintained monthly credit card statement• Created and maintained company website using html, CSS, Adobe Photoshop and Adobe Flash

Bs, Liberal Studies

As, Web And Interactive Media Design