Amy Carson Email & Phone Number

• Plan and facilitate changes to production environment work closely with RTEs, Delivery Leads, and other project teams to address technical, resource, and scope-related risks. • Coordinate efforts across multiple lines of business, ensuring that code changes undergo rigorous testing before reaching production, reducing the likelihood of errors or unforeseen issues when new code is introduced into production systems.• Provides SDLC Release Management oversight to Universal Destinations and Experiences production releases• Collaborates across lines of business and value streams working in tandem with Release Train Engineers assuring the installation of low risk, high quality releases,• Facilitates release management during critical incidents• Created and maintains the UDX Release Management SharePoint page, providing a centralized location plan and track releases, creating a 'temporary' CMDB• Collaborated and presented an introductory Software Development Life Cycle/Release Management training outlining the importance of standardized process and use of documented Change and Release Management process.

• Agile Release Governance Managed end-to-end agile release processes for a $34 million project, coordinating the release life cycle of 24+ microservices, ensuring uninterrupted data sharing.• Provided indirect leadership to a cross functional team of Architects, Product Owners, Software Developers, and Quality Engineers, both employee and contractor, in the delivery of projects small, medium, or large in conjunction with the Department of Defense Project Management Office.• Communicated time estimates on level of work to support projects, and meet schedules and timelines as agreed to. Ensured the program delivery was timely, successful, and met the government’s expectations.• Responsible for sustainment build planning, software coordination, and biweekly reporting to Government Stakeholders.• Managed MicroServices Enterprise Requirements backlog and CMDB, capturing requirements, software deliveries, prerequisites, dependencies, and validated Quality Assurance for all deliveries.

Greater St. Louis Area

Sustainment Release Manager, RTE Services Delivery Agile Release Management (US Transportation Command - MEIS Sustainment):• Managed end-to-end agile release processes for a $34 million project.• Coordinated the release life cycle of 24+ microservices, ensuring uninterrupted data sharing.• Conducted weekly team meetings to track and address change requests, test findings, and defects.• Responsible for sustainment build planning, software coordination, and biweekly reporting to Government Stakeholders.• Managed MEIS Configuration Management Database, capturing requirements, software deliveries, prerequisites, dependencies, and validated Quality Assurance for all deliveries.• Created Test Guides and monitored end-of-life considerations for commercial product versions.• Prepared monthly status reports, highlighting accomplishments, future plans, and open issues.

Chicago, Il

• Led end-to-end project management for a $4B conversion leading a cross-functional, cross-company team of Product Owners, Developers, Testers, and DevOps coordinating two major release window weekends.• Focus on breaking down one large scale operation and ensuring seamless financial and legal business continuity for all stakeholders.

Redmond, Washington

• Managed Microsoft Products, Services, and Programs, including Dynamics CRM, AX, NAV, Volume Licensing, Office 365, and multiple Microsoft Support Forums.• Successfully delivered complex cross-team, cross-geography collaborative releases. Provided transition planning and support, ensuring smooth movement of releases to test and live environments.• Led virtual global teams, effectively communicating release details and controlling the process while developing and delivering customized Microsoft product knowledge-based articles for global service delivery managers.• Managed Product and Services ‘End-of-Life’ programs, mitigating customer risk and promoting upgrade offers across 140 global markets.• Created and disseminated large-scale communications, knowledge-based articles, and monthly Commercial Customer Service release status reports with customer support agent vendors in 14 countries.

Greater St. Louis Area

• Provided daily scheduling oversight, management, and application configuration support for Express Scripts Patient Services, Claims, and client software systems.• Planned release windows and deployment cycles, effectively managing risk and resolving issues that impacted release scope, schedule, and quality using IT Service Management based on ITIL best practices.• Communicated all key project plans, commitments, and changes, including requirements, QA plans, schedule adjustments, and scope changes.• Coordinated enterprise-wide releases across multiple release groups providing oversight for both daily scheduled releases and emergency deployments, ensuring validation of successful releases within managed deployment windows.

Scott Air Base, Il

Business Analyst and QA Operations SpecialistRequirements Analyst and Release Manager:• Managed $800M enterprise systems worldwide, serving as a critical link between development teams and stakeholders.• As an Agile development Scrum Master, identified requirements for each sprint, ensuring alignment with project goals.Release Management and Testing:• Orchestrated end-to-end release lifecycles, coordinating User Acceptance Testing (UAT) and ensuring smooth deployments.• Prioritized implemented changes as an Agile development and release Scrum Master, validating requirements and effectively communicating information to multiple stakeholders.Security and Compliance:• Oversaw security and compliance for over 20,000 system access accounts globally.• Ensured uninterrupted system access while safeguarding data based on need-to-know criteria.Collaboration and Design:• Conducted Joint Application Design meetings with USAF Subject Matter Experts (SMEs).• Clarified user needs and requirements, providing valuable development guidance for future software releases.

Scott Afb, Illinois

Functional AnalystTest Planning and Execution:• Analyzed documented user change requirements and designed comprehensive test plans to meet those objectives.• Transformed test plans into detailed test scripts and executed them, ensuring accurate and timely testing.• Provided recommendations on testing data and kept project managers informed of testing status and deviations from user requirements.Operational Validation Testing:• Implemented Operational Validation testing, creating specific test plans for change requirements in software version releases.• Managed software test scripts and assigned testing duties to other team members.Project Management and Communication:• Developed Version Release and implementation milestones using Visio, tracking progress and workload distribution.• Assisted management in planning the transition from Table Management Distribution System to the Reference Data Management System (RDM).• Conducted assessments of current interface records between applications and documented the migration process to TRDM within Microsoft Project.