Sarah Rae Miller Email & Phone Number

Orlando, Florida, United States

-Established Workforce Management Supervisor role for Parking and Transportation, focusing on creating standardized processes, reporting, and responsibilities while establishing interdepartmental relationships with key stakeholders, such as Talent Acquisition, BAIE, and Talent Development.-Oversaw all aspects of department scheduling for operational effectiveness and cost controls by ensuring proper staffing coverage to deliver unforgettable guest experiences while promoting TSAT and retention initiatives. Ensured adherence to all UO policies around schedules and timekeeping, ensuring compliance and training records were reviewed, overtime costs were eliminated, and availabilities were adhered to.-Partnered cross-departmentally with Business Analytics to create and streamline line schedules, overseeing the transition to automated scheduling while ensuring venue operational and service requirements were reflected accurately.-Created numerous reports and dashboards for department accountability and stakeholder review; focused on ensuring accuracy and efficacy of data being reported. -Created and implemented multiple digital reporting and interactive forms to align with company green initiatives as well as increasing accessibility for Team Members, such as punch/benefit requests and availability submissions.-Launched Training Alignment process to provide gap analysis to assess the documentation integrity of venue training documents (SOP, GOPs, etc) and produce qualitative and quantitative reporting with notable findings and recommendations to venue leaders for actionable items.

Orlando, Florida, United States

-Oversaw all aspects of department scheduling for operational effectiveness and cost controls by ensuring proper staffing coverage to deliver unforgettable guest experiences while promoting TSAT and retention initiatives. Ensured adherence to all UO policies around schedules and timekeeping, ensuring compliance and training records were reviewed, overtime costs were eliminated, and availabilities were adhered to.-Partnered cross-departmentally with Business Analytics to create and streamline line schedules, overseeing thetransition to automated scheduling while ensuring venue operational and service requirements were reflected accurately.-Responsible for weekly scheduling of over 1200 Team Members (roughly 50% of division) across over multiple venues and cost centers.

Orlando, Florida

● Partnered cross-departmentally to achieve a 30% reduction in new hire turnover by launching a new hire training program and supervising a team of 15+ trainers in the training of over 500 new employees in the first year.● Analyzed, designed, and implemented a successful internal training program for new hires which focused on inclusiveness and adaptability to individuals' needs while reflecting the needs of management and maintaining company standards and values.● Actively managed training and development for a diverse team of 120 employees, supporting all aspects of learning and development, from new hire training through career development, while maintaining annual safety and job specific certification and compliance training.● Developed and managed a team of 20+ hourly supervisors over multiple venues to achieve and exceed financial, operational, and customer service goals with budgets exceeding $5M annually by encouraging a culture of recognition, ownership, and continual improvement.

Orlando, Fl

● Reduced cost of training by implementing a program to centralize all orientation for new employees across 8 units, including the planning and facilitation of orientation classes.● Facilitated workshops for both salaried and hourly supervisors across multiple units centered around improving corporate audit scores, resulting in a 5% area-wide improvement on corporate operations audits.● Awarded the "Heart of the Hut" recognition for dedication and commitment to brand success through development of talent and pioneering programs to improve training and operations.● Created recruitment and selection process to discover, recruit and develop promising candidates, leading to 60% reduction in turnover over prior year and including the training and development of 3 general managers and 10+ hourly supervisors.● Oversaw all aspects of HR operations including employee relations, compliance, timekeeping, recruitment, training, scheduling, coaching, discipline, conflict resolution and termination, while maintaining the integrity and confidentiality of all sensitive information.● Demonstrated successful management of all aspects of P&L for $1M line of business, achieving 12% growth over prior year by developing a robust recruitment and training program, streamlining processes, controlling costs, and driving sales via innovative marketing strategies, including B2B networking and community involvement.

Orlando, Florida

Staunton, Va

Asian Studies and Anthropology Departments• Facilitated classes for groups of up to 30 students on a variety of topics within the department.• Ensured the fair and consistent grading of assignments by maintaining detailed knowledge of coursework and department standards.• Responsible for completion of all administrative duties across multiple departments.