Jamie Fletcher Email & Phone Number

Altamonte Springs, Fl, Us

Altamonte Springs, Fl, Us

Orlando, Florida, United States

Oversight of an attraction and all hourly Team Members at Universal Orlando Resort attractions including Marvel Area Attractions, Race Through New York, Jurassic Park River Adventure, Kidzone Area Attractions and The E.T Adventure. Direct oversight of two (2) salaried supervisors once promoted to Assistant Manager. Responsible for Guest safety, Team Member safety, Guest service, cleanliness, efficiency, and Team Member engagement at assigned attraction. While at Race Through New York responsible for 3-D glasses inventory of over $1M.Accomplishments include creating a metric based dashboard to review all key attractions metrics (Guest comments, safety, capacity, safety training) which was recognized by Senior Leadership, acting as the Operations Liaison to the project team during the Hulk upgrade and re-opening, showing a reduction in glasses inventory loss of 68% year over year, and increasing Guest positive comments by over 67% at assigned venue. Successfully leveraged technical skill to help manage the roll out and implementation of Virtual Line to multiple venues

Orlando, Florida Area

Leading teams of 100+ hourly direct reports. Managing inventory of 3D Glasses and virtual queueing tools. Implementing and enforcing safety policies and procedures. Managing the Virtual Line system and partnering with others to set usage standards.Evaluating labor usage to consistently improve efficiencies and show savings.

Orlando, Florida Area

Supervised commissioning team during construction and grand opening.Ensured area lockdown and access control during construction and testing. Attended project meetings, tracked deliverables, and reported progress timelines. Created training documents and facilitated training for 100+ hourly team members. Coordinated with production, tech services, and operations for the Grand Opening moment. Managed daily operation including enforcement of safety policies and metal detection operation.

Orlando, Florida Area

Took inventory, stocked shelves, and assisted with customer questions and sales.

Bachelor Of Science - Bs, Industrial And Organizational Psychology

Associate Of Arts - Aa

Associate Of Science - As, Industrial Technology Management

Emphasis on project management skills. Gained familiarity with AutoCAD and Adobe Creative Suite as part of degree program.