Uncover marketing needs in the Communications, Media and Tech spaces and leverage Salesforce solutions to help businesses grow.

• Provide customer service via live chat to troubleshoot sales & logistical issues• Research order errors and follow processes to ensure successful product delivery• Communicate with carriers, follow up with customers and write detailed notes for each ticket• Maintain government security compliance• Onboard 10 new employees per month on company procedures and advanced technical knowledge as subject matter expert

• Manage flow of incoming customers to create the ideal retail repair experience• Provide efficient support to customers on iOS/OS software and hardware issues• Offer customers additional software, products & services to deliver complete solutions and drive sales• Physically repair damaged iPhones

• Identify customer needs and create complete solutions• Lead classes teaching software programs including Logic Pro X & FinalCut Pro• Provide exceptional customer service and personal shopping experiences resulting in repeat customers• Implement merchandising updates and maintain visual standards storewide

• Manage the production of large scale events and gifting suites• Fundraising - Use Salesforce to manage partner & sponsor accounts• Event Production - Design signage and layout for gifting suites• Event Management - IT & A/V support, run of show, talent management, gather leads• Write copy for press releases, website updates & partner emails• Administrative duties including basic accounting via Quickbooks, physical asset maintenance, and general office management & organization

• Develop & execute 10-month domestic full-cycle recruiting program• Recruitment presentations and direct counseling for over 3,000 prospective students• Represent the University at events in 13 states & communicate with 300+ schools• Manage 10,000+ incoming calls and schedule campus visits• Analyze regional responses to recruitment efforts and communicate findings to senior leadership