Carston Olson Email & Phone Number

Respond to customer inquiries on VDI, Security and, End User Computing TechnologiesTriage issues and work with Sr Consultants to resolve customer issuesBuild and test new end user computing solutions in your own (Spadafy provided) lab environmentAssist Sr Consultants with project work for VDI, Security, Infrastructure etcLearn Spadafy partner technologies

Broomfield Co

Continue all duties as Technical Support Engineer.Be the main point of contact between development teams and support teams, in reference to product issues and high priority feature requests.Assist in developing traininger for new engineers, on existing and new features.Organize and schedule training sessions for new versions and features for support teams.Provide technical guidance to the support engineers who support the product.Lead weekly roundtable for support to assist with open cases.

Broomfield, Co

• Respond to customer inquiries, primarily by telephone and e-mail • Work flexible schedules, which may include evenings, weekends or holidays • Resolve customer technical issues through diligent research, reproduction, and troubleshooting • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems • Document all technical inquiries, develop and review content for knowledgebase • Help test alpha and beta products • Experience in providing Windows and some Linux/UNIX technical support to customers• Experience troubleshooting 3rd party application integration• Experience troubleshooting operating system support• Experience in Performance troubleshooting• Experience in Microsoft Active Directory• Excellent interpersonal skills• Strong in spoken and written English • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience • Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking • Experience with VMware Workstation and / or GSX Server• Experience with troubleshooting network connectivity • Experience with Kerberos/RADIUS and Single Sign-On• Experience with database related technology and administration (SQL Server, Oracle, DB2, etc) • Experience with Servers (Dell, HP, IBM, etc) • Experience with Server Management Software • Working knowledge of Novell NetWare or MacOS • Experience with scripting and programming • Experience with firewalls and security related issues

Denver

-Provide support for implementation, configuration, upgrades, migration and ongoing maintenance for Sitrion Products to new and existing customers. -Support and troubleshoot Windows Server environments and application issues as it relates to product implementation and operation. -Work with customer(s) to identify, diagnose, reproduce, and resolve problems related to our product(s) and system operation, availability, security, performance, connectivity, and overall function. -Contribute and Participate in weekly on call rotation to support critical customer outages.-Qualify (QA), report, and escalate product defects and enhancements to development and product management, including detailed explanation of issue, customer impact and recommended resolution.-Create, maintain, and enhance product(s) knowledge base, including technical articles, FAQ’s, sample applications, and/or demonstrations. -Support of Sitrion’s Extranet (eNGage); including platform management tasks and solutions (identify/define/scope/develop/fix/deploy) as necessary to the platform, and interaction with customers/partners/ employees in a support capacity. -Support and management of test environments including building, installing, configuring, and maintaining instances of SharePoint/ Social Sites environments along with extended clients (mobile, desktop, etc.)

Fargo, North Dakota Area

I. Represent Microsoft in communications with corporate customers via telephone, written correspondence, or electronic service to assist customers in resolving technical issues involving Microsoft products and technologies.II. Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.III. Demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive level management.IV. Act as a technical focal point in cooperative relationships with other companies.V. Resolve issues concerning SharePoint integration with numerous Microsoft products, including SQL Reporting Services, Active Directory, Office, and others.

Trained to manage and assist technicians by phone for a point of sale system swap. Managed them by tracking their time spent on sites, and assisted them with troubleshooting and replacing bad systems.

System Maintenance (User Management for Active Directory and Novell)Create user and email accounts and provide share access.Create user accounts for Novel and provide applications access.Modify user accesses in case of promotion/transfer.Remove or suspend access in case of termination or hiatus.

Work in e-commerce call center environment using Siebel to track calls. Train new employees in proper procedures and phone etiquette. Provide technical support for external customers with on-line purchases, downloads, refunds, loss prevention, installation of software on PC and Mac computers. Error reporting for web pages, broken links, file servers, and database errors with 100% problem resolution. Setup profiles for internal customers using Windows NT, MS Outlook, Siebel, and Enterprise Interaction Client.Was awarded Associate of the Quarter for the fourth quarter of 2006