Carston Olson Email & Phone Number

Respond to customer inquiries on VDI, Security and, End User Computing TechnologiesTriage issues and work with Sr Consultants to resolve customer issuesBuild and test new end user computing solutions in your own (Spadafy provided) lab environmentAssist Sr Consultants with project work for VDI, Security, Infrastructure etcLearn Spadafy partner technologies

Broomfield CO

Continue all duties as Technical Support Engineer.Be the main point of contact between development teams and support teams, in reference to product issues and high priority feature requests.Assist in developing traininger for new engineers, on existing and new features.Organize and schedule training sessions for new versions and features for support.

Broomfield, CO

• Respond to customer inquiries, primarily by telephone and e-mail
• Work flexible schedules, which may include evenings, weekends or holidays
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries, develop and review content for knowledgebase
• Help test alpha and beta products

Denver

-Provide support for implementation, configuration, upgrades, migration and ongoing maintenance for Sitrion Products to new and existing customers. -Support and troubleshoot Windows Server environments and application issues as it relates to product implementation and operation. -Work with customer(s) to identify, diagnose, reproduce, and resolve problems.

Fargo, North Dakota Area

I. Represent Microsoft in communications with corporate customers via telephone, written correspondence, or electronic service to assist customers in resolving technical issues involving Microsoft products and technologies.II. Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging.

Trained to manage and assist technicians by phone for a point of sale system swap. Managed them by tracking their time spent on sites, and assisted them with troubleshooting and replacing bad systems.

System Maintenance (User Management for Active Directory and Novell)Create user and email accounts and provide share access.Create user accounts for Novel and provide applications access.Modify user accesses in case of promotion/transfer.Remove or suspend access in case of termination or hiatus.

Work in e-commerce call center environment using Siebel to track calls. Train new employees in proper procedures and phone etiquette. Provide technical support for external customers with on-line purchases, downloads, refunds, loss prevention, installation of software on PC and Mac computers. Error reporting for web pages, broken links, file servers, and.