Stephen Carnes Email & Phone Number

Seattle, Washington

Redding, Ca

Overall technical management and decision maker for Managed Services Fieldand Engineering teams. Ensuring all escalations and technical work iscommunicated, resolved and completed efficiently and correct.Overall responsibility for the long-range direction of technological platforms,partnerships, strategic alliances and product development.Overall technical responsibility and management for over 700 ManagedServices Clients ranging from large universities, healthcare (hospitals, clinics)and may other professional verticals. Developed ITIL Standards in change management, metrics and standards for Managed Service Clients and Apex’s MSP and Field teams.Responsible for establishing, communicating and the architecture Apex’stechnology for production technology systems, and ensure that the architecturecan support the growing and changing needs of the business and usercommunity.Top escalation point for any technical issues or concerns for Managed Serviceclients.Lead Engineer for Apex top 5 gross revenue clients.Operational responsibilities for the technical sales, strategic partnerships andproduct development. Develop standardized SOW and implementation guidelines for professionalservice teams.Key Product Results: AirApex: Cloud VDI and Managed Services. Designed and engineered from the ground up a Hosted VDI product used across the country from large universities, medical facilities, ext. Digital Umbrella: Cloud Managed Backup Solution. Designed, Engineered and Implemented solution used by over 70 companies with over 100TB's of data. (Including pricing models, marketing material, technical documentation, ext)

California

Responsible for the guidance and direction of all consultative and government service actives of Caylym. Developing suite of products based upon market need and current competencies. Develop pricing schedule structure based upon market value; evaluate margin and returns (CGM) for the business. Manage and lead delivery of services, quoting and budgeting processes.Key Results:Establish GSA partnership and contract with United States Government. Established a registered Schedule with GSA and built product offerings on GSA Advantage Worked with sales to close multiple large international partnerships. Worked with different US government agencies to establish Caylym as a government contractor (SAM.gov, GSA.gov, VA, Small Business Association, PTAC, ext. Develop ISO standards and standardized processes for operations within Caylym

Oversees all technical operations of server/storage related services.Planning and implementing architectural improvements to the current enterprise server infrastructure (physical & virtual) or storage infrastructure (physical & virtual). Implement, troubleshoot and maintain a Clinical/Business enterprise domain network.Citrix (XenDesktop and XenApp), VMWare-700 Virtual and Physical Servers-Active Directory/Exchange multiple domain forest (8000+users)2008, 2003, 2000, NT, Linux and Novell Servers, Microsoft Exchange Server, Microsoft SQL Servers, Altiris, ZENWorks, Citrix, Microsoft System Center, VMWare, Veritas Backup Exec, Cisco CallManager, proxy servers, VPN connectivity, internet connectivity, remote connectivity, supported software. Developing and implementing networking and workstation/server and workstation/storage and backup recovery standards. Evaluating network/server and client/storage and related applications for standardization. Responsible for diagnostic, preventive maintenance and backup procedures for the enterprise.

Cca (Xen Desktop, Xenapp, Xenserver, Provisioning Server, Password Manager, Edgesight), Ctx-1259C Citrix Xenapp 5 For Windows Server 2003: Administration

Activities and Societies: CTX-1259C Citrix XenApp 5 for Windows Server 2003: Administration ||| CXS-202-2 - Citrix XenServer 5.6.

Vcp

Activities and Societies: VMware Infrastructure 3: Install and Configure V3.0 ||| VMware vSphere: What's New [V4.0]Attended VMWorld.

Education record

Activities and Societies: MI6451 - Planning, Deploying and Managing Microsoft Systems Center Configuration Manager 2007

Education record

Activities and Societies: 0263C- Meridian 1 Large Systems installation and Maintenance – Succession 3.0 VOIP

Bachelor Of Arts - Ba, History

History