Hannah Carter Email & Phone Number

Dana Point, California, United States

• Responsible for all aspects of the regional case management processes.
• Collaborates with, leads, and supports Regional Managers (RMs) to ensure the company’s reputation for quality, excellence and professionalism is maintained.
• Directs contractual negotiations and assists/participates in the negotiations as may be necessary.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures to improve day-to-day operations.

Dana Point, California, United States

• Build and assign claims for regional team, and ensure claims are updated regularly and on track
• Lead regional team and enforce company standards to include discipline and termination as needed and in accordance with company policy
• Conduct annual performance reviews on assigned team members
• Review time off requests and ensure no loss of coverage while team members are out
• Participate & present in weekly management meeting
• Conduct claim reviews with team members weekly

Dana Point, California

• Maintain caseload, documentation and manage Field Agents at appropriate intervals.
• Gather relevant information pertaining to case issues and submit information in a timely manner.
• The Case Manager will have the resources and research abilities to find information that is relevant to issuesparticular to a case and disseminate that information in a way that is up to company standard to present to.
• Drive claims to complete assigned objectives
• Ensure claims remain up to date with most accurate information
• Select appropriate Field Agents for cases, factoring in financial and geographic factors.

Las Vegas, Nevada

• Managed a caseload of over 280 defendants containing over 60 felony cases and 50 misdemeanor cases by enforcing compliance of court orders consisting, but not limited to, drug tests and home visits.
• Interviewed clients to determine social progress, individual problems, needs, interest and attitude to formulate a guidance plan for successful rehabilitation into the community.
• Monitored the compliance and progress of defendants in treatment by working collaboratively with other law enforcement personnel, social service agencies and mental health providers.
• Received Nevada POST 1 Certification and was established as Category One Officer while obtaining Defensive Tactics and Firearms qualifications.

Las Vegas, Nevada Area

• Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostics evaluations to assess client’s abilities, needs and eligibility.
• Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
• Prepared and maintained records and case files, including sensitive client information while providing community referral sources to assist in rehabilitation.

Las Vegas, Nevada Area

• Stocked, replenished and organized inventory with efficiency and assisted team members in handling cash registers, organizing, labeling products and unloading merchandise.
• Trained and served as a peer coach for new sales associates while providing verbal performance feedback including a plan for improved performance throughout the training.
• Assisted in average of 50 customers a day in locating or selecting items and providing recommendations which generated additional store revenue.

Bachelor Of Arts - Ba, Criminal Justice And Corrections

• GPA: 3.5 • Dean’s List • Honors Diploma • Women’s Soccer Team Member • NCAA D1 Athletic Scholarship Recipient

High School Diploma

• Honors Graduate • Varsity Soccer (4 years) • Millennium Scholarship Recipient