Director Of Operations
Current• Responsible for all aspects of the regional case management processes.• Collaborates with, leads, and supports Regional Managers (RMs) to ensure the company’s reputation for quality, excellence and professionalism is maintained.• Directs contractual negotiations and assists/participates in the negotiations as may be necessary.• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.• Reviews, analyzes, and evaluates business procedures.• Implements policies and procedures to improve day-to-day operations.• Ensures work environments are adequate and safe.• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets in each region to achieve financial objectives.• Provides quarterly performance feedback to Regional Managers.• Communicates and explains new directives, policies, or procedures to Regional Managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.• Leads coordination and integration of efforts among operations to produce smoother workflow and more cost-effective business processes.• Projects a positive image of the organization to employees, clients, and industry.• Enforce company standards and ensure consistency and uniformity of processes and outputs across regions.• Assist operational team with duties, projects, and tasks, as necessary.• Performs other related duties as required/necessary.
