• Hired as part of a team responsible for upgrading 6,000 machines to Windows 10• Day to day responsibilities include imaging and replacing machines in different areas of the hospital• Responsible for troubleshooting issues that arise during replacements and escalating the issue when needed • Teamwork and appropriate reporting to team lead are necessary in order to be successful

• Provide support for end-users via phone, email, and in person for a variety of issues related to hardware and software• Assisted with managing ticketing system by assigning, creating, and commenting on tickets• Escalate issues when necessary to appropriate team members

• Peer Leader for two Freshman Gateway Classes over two semesters.• Class designed by the administration to assist freshman in adjusting to college life, while teaching them important information about Lee University. • Taught various lessons in the class, as well as assisting students and leading discussions

• Setup and installed VOIP phones, reconfiguring phones, troubleshooting, and other related tasks• Installed these phones and other hardware on many customer installs throughout the summer• Given the task of designing the floor plan for the new office as well as consult with contractors during the building process

• Customer service responsibilities, which include checking in guests, taking reservations over the phone and managing other aspects of hotel operations.• Responsible for resolving any guest conflicts or issues that may surface.