Carter Watson Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee, United States

Knoxville, Tennessee

Knoxville, Tennessee Area

• Hired as part of a team responsible for upgrading 6,000 machines to Windows 10
• Day to day responsibilities include imaging and replacing machines in different areas of the hospital
• Responsible for troubleshooting issues that arise during replacements and escalating the issue when needed
• Teamwork and appropriate reporting to team lead are necessary in order to be successful

Cleveland, Tennessee

• Provide support for end-users via phone, email, and in person for a variety of issues related to hardware and software
• Assisted with managing ticketing system by assigning, creating, and commenting on tickets
• Escalate issues when necessary to appropriate team members

Cleveland, Tennessee

• Peer Leader for two Freshman Gateway Classes over two semesters.
• Class designed by the administration to assist freshman in adjusting to college life, while teaching them important information about Lee University.
• Taught various lessons in the class, as well as assisting students and leading discussions

Macon, Georgia

• Setup and installed VOIP phones, reconfiguring phones, troubleshooting, and other related tasks
• Installed these phones and other hardware on many customer installs throughout the summer
• Given the task of designing the floor plan for the new office as well as consult with contractors during the building process

Cleveland, Tennessee

• Customer service responsibilities, which include checking in guests, taking reservations over the phone and managing other aspects of hotel operations.
• Responsible for resolving any guest conflicts or issues that may surface.