Brandy Carter Email & Phone Number

West Des Moines, Iowa, United States

Provide excellent customer service to deliver assistance with benefit inquiries via phone, email, and chat. Determine and understand the coverage provided under a member’s health, vision, and dental plans.Efficiently use multiple systems and screens to obtain and provide information.Enroll members in benefits during Annual, Open, and New Hire Enrollment periods.Accurately process changes to benefits elections during Life Events such as marriage, divorce, childbirth, or… Show more Provide excellent customer service to deliver assistance with benefit inquiries via phone, email, and chat. Determine and understand the coverage provided under a member’s health, vision, and dental plans.Efficiently use multiple systems and screens to obtain and provide information.Enroll members in benefits during Annual, Open, and New Hire Enrollment periods.Accurately process changes to benefits elections during Life Events such as marriage, divorce, childbirth, or death.Receive, review, and verify all documentation such as Marriage, Birth, and Death certificates as well as Loss of Coverage paperwork to process changes. Provide information to members, their authorized spouses, or dependents as well as medical, dental, and vision providers. Show less

Currently working as an Independent Contract Agent providing remote virtual services to my client's customers spanning a variety of industries including Retail, Healthcare, and Licensed Insurance. In my current roles, I quickly assess my patients' and customers' needs, with empathy and patience to provide sound solutions. I conduct high-volume inbound and outbound calls creatively solving problems that arise. I thoroughly document the details of the calls and each customer interaction while… Show more Currently working as an Independent Contract Agent providing remote virtual services to my client's customers spanning a variety of industries including Retail, Healthcare, and Licensed Insurance. In my current roles, I quickly assess my patients' and customers' needs, with empathy and patience to provide sound solutions. I conduct high-volume inbound and outbound calls creatively solving problems that arise. I thoroughly document the details of the calls and each customer interaction while simultaneously managing multiple systems, programs, and screens. Achieve precision thoroughness and accuracy, performing remote customer service, documentation management, and real-time chat services for Abbvie, Allstate FNOL, and Nike Voice. Collaborate closely with the product quality teams, shipping and receiving as well as the insurance benefits/ verification department to ensure a seamless experience for the patients of Abbvie by establishing a personal and emotional connection.* Continuously accomplish 100% compliance with HIPPA and federal regulations as well as company policies.* Maintain KPIs with Allstate FNOL, and Nike in upselling/cross-selling while increasing personal sales by 37%. Show less

Elkridge, Maryland, United States

With my exceptional customer focus, analytical strengths, and ability to communicate with customers effectively, Allstate recruited me to direct end-to-end dispatching for their auto claims segment. I stepped into the role, making immediate impacts on vehicle inspection cycle time, and increased the result by 17%. I collaborated cross-functionally to coordinate vehicle inspections and serve as primary customer-adjuster contact. Enhancing the auto claims experience for policyholders and… Show more With my exceptional customer focus, analytical strengths, and ability to communicate with customers effectively, Allstate recruited me to direct end-to-end dispatching for their auto claims segment. I stepped into the role, making immediate impacts on vehicle inspection cycle time, and increased the result by 17%. I collaborated cross-functionally to coordinate vehicle inspections and serve as primary customer-adjuster contact. Enhancing the auto claims experience for policyholders and claimants was mission-critical for me. By working closely with adjusters to resolve claims within state-mandated timelines, I accomplished that goal. In addition, I have successfully trained new Dispatchers, serving as a subject matter expert and providing guidance on processes and procedures. Leadership trusted me to generate site-wide metric reports, aiding in proper performance coaching. As a result, I accomplished 100% on-time completion of claims activities, exceeding daily quotas and claims time requirements. Show less

Owings Mills, Maryland, United States

As a Customer Care Specialist, I consistently achieved 98% or higher weekly quality control monitoring scores by actively listening to customers to identify and resolve customer inquiries. I reconciled accounts and deposits with an emphasis on one-call resolution. I communicated information on policies, procedures, and products to small business merchants. I documented the results of each customer conversation and resolution using the appropriate systems. I implemented an innovative “Peer… Show more As a Customer Care Specialist, I consistently achieved 98% or higher weekly quality control monitoring scores by actively listening to customers to identify and resolve customer inquiries. I reconciled accounts and deposits with an emphasis on one-call resolution. I communicated information on policies, procedures, and products to small business merchants. I documented the results of each customer conversation and resolution using the appropriate systems. I implemented an innovative “Peer Recognition” program to boost staff morale. Show less

Baltimore, Maryland, United States

I processed an average of 35-50 credit card transactions daily with 100% accuracy. I communicated with debtors by phone and approved written correspondence to resolve unpaid and delinquent credit card accounts. I demonstrated thorough knowledge of all federal, state, and local laws regulating the collections industry. I counseled debtors to help them locate funds to meet their debt obligations. I handled credit card and checking account information safely and securely. I monitored… Show more I processed an average of 35-50 credit card transactions daily with 100% accuracy. I communicated with debtors by phone and approved written correspondence to resolve unpaid and delinquent credit card accounts. I demonstrated thorough knowledge of all federal, state, and local laws regulating the collections industry. I counseled debtors to help them locate funds to meet their debt obligations. I handled credit card and checking account information safely and securely. I monitored account balances and contacted debtors when “promises to pay” went unpaid. I drafted monthly financial reports for collected and pending transactions to support successful audits. I researched and located debtors using different databases such as LexisNexus, Accurint and public records. I processed 50-100 verification requests from collectors daily. I verified employment and property ownership by contacting employers and county auditors. Show less