Brandy Carter Email & Phone Number

West Des Moines, Iowa, United States

Provide excellent customer service to deliver assistance with benefit inquiries via phone, email, and chat. Determine and understand the coverage provided under a member’s health, vision, and dental plans.Efficiently use multiple systems and screens to obtain and provide information.Enroll members in benefits during Annual, Open, and New Hire Enrollment.

Currently working as an Independent Contract Agent providing remote virtual services to my client's customers spanning a variety of industries including Retail, Healthcare, and Licensed Insurance. In my current roles, I quickly assess my patients' and customers' needs, with empathy and patience to provide sound solutions. I conduct high-volume inbound and.

Elkridge, Maryland, United States

With my exceptional customer focus, analytical strengths, and ability to communicate with customers effectively, Allstate recruited me to direct end-to-end dispatching for their auto claims segment. I stepped into the role, making immediate impacts on vehicle inspection cycle time, and increased the result by 17%. I collaborated cross-functionally to.

Owings Mills, Maryland, United States

As a Customer Care Specialist, I consistently achieved 98% or higher weekly quality control monitoring scores by actively listening to customers to identify and resolve customer inquiries. I reconciled accounts and deposits with an emphasis on one-call resolution. I communicated information on policies, procedures, and products to small business merchants..

Baltimore, Maryland, United States

I processed an average of 35-50 credit card transactions daily with 100% accuracy. I communicated with debtors by phone and approved written correspondence to resolve unpaid and delinquent credit card accounts. I demonstrated thorough knowledge of all federal, state, and local laws regulating the collections industry. I counseled debtors to help them.