Ashley Carter Email & Phone Number

Monroe, Ohio, United States

Lead Auditor for ISO 9001/ASO 9001 certified QMS.Ensured processes needed for the QMS at the Operation Level were established, implemented and maintained.Reported to General Management on the performance of the QMS and any need for improvement.Conducted Internal Audits in the Operation for effectiveness.Coordinated external audit activities with the registrar or customer.Implemented corrective, preventive and continuous improvement actions for the Operation.Solicited feedback from customers to assess whether their requirements are met.Documented and communicated feedback results.Implemented required QMS training throughout the Operation.

Oxford, Ohio

Provided ability to work in a high volume office and in a multitasking role that requires attention to detail.Delivered excellent customer service through problem resolution.Coordinated outreach efforts for University Central Offices.Conducted large scale marketing presentations for recruiting purposes.Managed correspondence digitally, via telephone, and in-person being sure to maintain university brand voice.Created and implemented hiring documents and training tools for part-time employees.

Oxford, Ohio

Conducted interviews and participated in the hiring, training, and discipline process of student workers.Created and maintained student handbook and training manual.Planned, coordinated, and managed multiple deadline-driven administrative projects.Managed high-volume copy center; maintained supply orders, oversaw student employees. Collected, managed, and maintained over 200 book orders for English Department Staff. Designed advertising and marketing materials for various academic functions.Designed and maintained PR and social media plans for a new English Program (MFA Creative Writing). Updated and modernized processes and systems around the office.

Evendale, Oh

Encouraged sales through live product demonstrations, sampling, and engagements.Generated brand awareness and positive product impressions to increase sales.Assessed customer’s individual usage needs and interests in order to best recommend products.Maintained accurate, timely, confidential and efficient record keeping.Completed call reports, paperwork, and on-going personal training in a timely manner, and met all deadlines.

Bachelor'S Degree, Strategic Communication

High School Diploma