Joshua Carter Email & Phone Number

Boston, Massachusetts, United States

• Serve as the primary liaison between Fund Managers and their onshore and offshore investors to field questions, provide directives, and manage relations • Manage and complete the onboarding process of all new investors • Review and process investor subscriptions, redemptions, transfers, return of capital, distributions and account updates • Create, update and maintain investor reports on fund performance and market evaluations • Prepare wire transfers in accordance with investor and/or fund management directives• Process cash, money movements, reconciliations and audit reports• Act as an escalation point and problem-solver for the team, ensuring action plans are implemented to prevent the occurrence of any service issues• Coach, train, lead, and mentor junior staff members• Work independently within a team to meet demanding deadlines

Boston, Massachusetts, United States

• Assist Senior Portfolio Managers in preparing market analysis and research reports and developing trading strategies, to determine maximum-benefit stock selections and investment decisions for individual and institutional clients• Perform technical and fundamental analysis on individual securities to research and forecast future trends in stock prices• Monitor client portfolios for deviations from specified strategy or to provide investment recommendations• Act as liaison between clients, portfolio manager, custodian and operations• Process various asset movements (trades, distributions, redemptions, transfer of assets, journals, reallocations) and account maintenance requests• Prepare financial / investment reports using Advent and Wealthscape for presentation to client and prospective clients• In-house Subject Expert and liaison for new accounts, account maintenance and asset transfers • Resolve issues and maintain confidential information regarding client accounts• Use Advent to run performance reports such as IRR, Time Weighted Rate of Return and Ad Hoc reports• Platforms used include Schwab, Fidelity, Raymond James, TD Ameritrade and Pershing • Collaborate with colleagues from Trading, Operations, and Compliance departments• Additional responsibilities include provision of operations and cashiering services and collaboration with external RIAs and clients to ensure successful placement of asset movements

Boston, Massachusetts, United States

• Provided functional support to portfolio managers and administrators and traders for portfolio and order management systems• Coordinated and executed the entire post trade process, which included transmission of trades to counterparties and the matching/confirmation of trades, and resolution of exceptions• Communicated daily with brokers, custodians and third-party vendors to expedite and ensure timely settlement of trades• Coordinated account set-up, maintenance, and portfolio reconciliation daily • Expedited identification, research and resolution of complex problems related to transactions and/or investment data • Researched, communicated, and resolved breaks and failing trades with brokers and custodians

Boston, Massachusetts, United States

• Placed and processed subscriptions, exchanges, redemptions, transfers, reallocations and account maintenance as requested by clients and financial advisors• Responded to client inquiries regarding account status, legal requirements, fund operations, and information on BlackRock products such as service options, fund performance, pricing, yields, portfolio characteristics, historical figures, tax implications, and other information related to mutual funds • Assisted clients with accessing and navigating company website and voice response unit• Collaborated with other departments within Client Services to meet departmental quality standards and ensure a smooth flow of operation• Additional responsibilities included management of conflict resolution, development and maintenance of client relationships via verbal and written communications and establishing partnerships with internal departments• All responsibilities were conducted in a manner that ensured the highest quality customer service to clients, prospective clients and financial professionals

Boston, Massachusetts, United States

• Consistently created and maintained business, consumer and trust accounts for private bankers and relationship managers in a fast-paced deadline driven environment• Communicated with clients on a daily basis via phone or email• Achieved special recognition as chosen recipient of the Doctor of Documents Award for exceptional attention to detail, job analysis, preparation, and processing of confidential account documents• Displayed initiative and self-motivated approach when completing assigned daily tasks and learning new skills in order to grow professionally • Demonstrated leadership ability and mastery of the client services role by training new hires on all aspects of the position, including computer programs and required applications• Reviewed and updated client account documents to ensure data validity and compliance with financial regulations; entered this data across multiple computer applications with accuracy• Collaborated and communicated effectively with colleagues and upper management in order to foster a productive team environment

Durham, Nh

• Assisted with implementation of advanced video editing software• Filmed games and practices to provide coaches with a competitive edge against opponents• Trained and mentored new student managers • Gained valuable time management and organizational skills by balancing academic work andduties as student manager and associate video coordinator

Dover, New Hampshire

• Maintained constant presence on sales floor to address customer needs with urgency• Assisted customers with selecting merchandise and recommended appropriate products based on their needs and budgetary guidance• Provided customer service via phone and email to support customers with online purchases• Used interpersonal skills to connect personally with prospective customers on a daily basis