Mike Carter Email & Phone Number

ITIL v4 Managing Professional / ILM Level 7 certified Executive CoachCurrentIT Delivery Manager (Relationships / Service Delivery) - Network Rail (Birmingham)* Productised Microsoft Teams Rooms as a catalogue item with full service wrap* Managed many large building infrastructure projects (IT / Telecoms / AV etc.)* Senior relationship management and lead for service improvements * Executive coaching, Team Coaching, leading co-coaching initiative* Role cover for Head of Route IT (12 months)2007Project Manager - Network Rail (London)* Responsible for managing a transition project for mobile telecoms2006Outsource Project Manager (Workstream Lead) - Network Rail (London)* Service improvement and financial savings through internal change and sourcing* Org change to build remote fix capability / downsize local support* Created & evaluated documents for tender process (inc. OJEU and TUPE)* Contract negotiation & schedule creation; Project Management - planning, reporting, dependencies & risk management; within aggressive timescales2005Business Change Manager (BCM) - Network Rail (Birmingham/London/Crewe)* Baseline, track, deliver & embed service improvement initiatives* Designed & implemented benefits realisation framework with baseline comparison* Developed effective stakeholder management; improved communications standards2002IT Manager - Network Rail (Birmingham/Manchester/Swindon)* Managed support teams across a wide geographical area including recruitment & redundancy management; responsible for major projects & customer engagement2000Customer Service (Level 1) - Unisys (at Railtrack plc)* Service Delivery Manager for support teams & chaired engagement forums* Project managed IT services for major office relocation inc. LAN room services1996IT Support Manager - Groundwork Foundation* IT management, budget management & leadership for system managers at 40 locations in the UK, France and JapanPRIOR ON REQUESTSpecialties: business coaching, executive coaching, service support, service management, consultancy, planning, management, business change, business change management, project management, IT management, organisational change, union consultation, customer engagement, project management, project manager, strategic sourcing, outsourcing, personnel aspects, senior responsibilities, ITIL service management, OGC contracts, Managing Successful Programmes, MSP, ITIL

Listed skills include Project Delivery, Outsourcing, Itil, Service Delivery, and 37 others.