Great work with Great people... !! One of my best career experiences to date.. Well except the weather...

Daily coordination of client to customer deliveries including introduction training, and research; improve business performance, efficiency, and profitability through organizational project management maturity assessments, Strategic Project Office deployment and enhancement, methodology development, corporate EPM training, project management technology integration, project portfolio management

Sr ITIL and ITSM Consultant on various high profile, high pressure projectsSpecialize in project recovery and delivery.

Assisted in trouble shooting the OSS for functionality problems while customizing the Remedy product to specific workflow requirements and business needs.Developed business processes in the following: Provisioning, Networks Migration, Trouble Ticketing Network Inventory, Network Surveillance and Fault Management.Performed Rollouts for various Remedy applications, such as deploying the (pre-Scribe) maintenance application; the (N-Scribe) Number Track; and the Essential Tools applications.Creation and maintenance of system users as new accounts to the OSS in the Microsoft O/S Platform.Created an Access database that automated the functions of creating new Remedy user accounts.Transferred data as necessary from Oracle db, Access db, and Crystal Report, and Remedy db.

Developed detailed design and planning of various software systemsDeveloped milestones, acceptance criteria, and implementation strategies, for new Data Center Monitored and assisted in problem solving for web based CLEC companies utilizing CTI technologies such as IVR’s; also integrated the use of HP Open View with Remedy for the Data Center & NOC. Using SQL messages from the SQL report writers and Unix based message “dumps”; isolated conditions that caused failures in the network and took appropriate measures to correct them. Communicated project status, issues, and requirements