Carter Busse Email & Phone Number

Palo Alto, California, Us

Leading our internal automations and helping our customers automate the w*rk out of everything.

San Francisco, Ca, Us

Los Gatos, California, Us

The Consortium of Information Systems Executives (CISE) was created in 2004 as a peer group for the Bay Area's Chief Information Officers (CIOs) to collaborate and share industry best practices for technology.

Boston, Ma, Us

Sharing insights on Automation with Forbes Technology Council, an organization for senior-level technology executives.

San Jose, California, Us

Built and executed a modern IT strategy to support company growth, scale, and new recurring revenue model. Owned IT project prioritization with executives, enterprise applications, enterprise data analytics, infrastructure management, IT security operations, IT compliance, Data Center operations, and enterprise architecture. • Quote to Cash – Gained funding, initiated, and sponsored a rewrite of Salesforce CPQ and NetSuite to properly handle Cohesity’s subscription business and build the foundation for future business application development.• Data Analytics – Created a enterprise data analytics team that built a data warehouse on Snowflake that became the source of truth for company’s KPIs.• Product Prioritization – Created a project prioritization and governance process that keep IT focused on the right outcomes while aligning with our business leaders. • Application Reduction – Reduced application spend by 20% by removing redundant applications, license optimization and vendor management. • Covid Leadership – Part of a small executive team who lead Cohesity’s Covid response and long-term planning.

Campbell, Ca, Us

Initiated and led a digital transformation that moved all business processes from a legacy client server architecture to best in breed cloud solutions that enabled a 2x growth in revenue to 350M. Saved the company millions of dollars in annual operating expense by moving customer facing functions from costly human interactions to digital interactions. • Digital Transformation – Gained executive support to fund a multi-million dollar several phase project to migrate all business transactions from Peoplesoft CRM to Salesforce, Apttus, and Netsuite. The multi-phased project meets all milestone dates. • E-Commerce - Initiated and lead a e-commerce platform on top of the new business applications that drove new product offerings and new customer segments.• Customer/Partner Velocity – Developed new customer and partner portals that decreased support costs and increased the sales velocity of our partners. • Team Transformation – Developed a strategic business focused team (80+) by creating a centralized applications team, replacing poor performers, bringing in high-caliber resources while also using short-term specialist. • Product Migration – Led a migration strategy to move customers form legacy applications to the new business applications. Partnered closely with engineering to develop the technology strategy and customer migration phases. • Employee Focused – Transform the helpdesk function into an employee focused organization by measuring ticket resolution, removing poor performers and establishing a IT walk up bar.

Mountain View, Ca, Us

Delivered key infrastructure and IT excellence that enabled hyper growth of $14M to $130M. Managed a global team of 20+ supporting 1K employees in over 9 countries. • Business Alignment –Assured all projects were aligned with business goals by organizing the team by function and instituting regular business meeting to ensure proper governance. Managed $5 million application budget.• Process Automation - Initiated and led process automation projects (30+) focusing on lead to cash, customer success, partner success and product provisioning. Initiated cross-functional project to create licensing model that increased revenue by $12M. Led and managed quote to cash initiative that streamlined ordering by 100+ hours per quarter. Seen as a trusted advisor to all teams when implementing a new business process. • Security – Led company and product security assessment and implemented security best practices and best of breed tools.• IPO Readiness – Scaled systems and ensured accurate data for the timely production of financial statements. Ensured IT general controls were in place to pertain to SOX compliance. • IT Transformation – Created best of breed application ecosystem with 22 vendors with Salesforce.com as the customer master and Netsuite as the ERP. • Compliance – Led Tech Ops team, initiated and led SOC 2 Type 2 compliance for our cloud product and transformed team into a customer-focused organization. Initiated and led internal security audit and responsible for closing critical security gaps.

Mountain View, Ca, Us

Responsible for TechOps, DevOps, IT and Business Operations at MobileIron.

Broomfield, Co, Us

Led a global team of 30+ responsible for the uptime and engineering of all customer-facing SaaS applications in 13 virtual and physical data centers in the US, APAC, and EMEA. • Customer Focused - Drove Operational Excellence among the team to meet an uptime of 99.999% for 5.5 million paid users. Owned internal IT infrastructure operations and engineering for 8 offices worldwide.• Team Transformation – Within 8 months turned around an ineffective team to a team that won the annual sales award for having the greatest positive impact on sales. • Compliance and Security - Led effort to get systems and processes to SOC 2 Type 2 Compliance and owned all security initiatives for the production enviroment.• Cost Controls - Drove annual cost savings of $1 million ($11 Million Budget) by data center consolidations, vendor negotiations and operations engineering.

San Francisco, California, Us

Sold and defined the overall technical solution utilizing salesforce.com and other partner SaaS solutions.

San Francisco, California, Us

Led Global IT Infrastructure Engineering and Operations, consulted with several customers about how Salesforce IT runs on Salesforce

San Francisco, California, Us

Wore many hats for the first 6 years of the company: IT Infrastructure and helpdesk, Salesforce administration, data warehouse and Oracle financials administration,

Gathered requirements, developed, and tested customer care, billing, sales and provisioning systems.

Dublin 2, Ie

Integral team member during large custom system implementations at 3 Fortune 500 companies over 4+ years. Led development, quality assurance and system operations. Clients included Sprint, AT&T and Texas Utilities.

Us

Financial Systems Analyst responsible for installing and maintaining a LAN based computing environment