An industry-respected professional specialising in the areas of Service Management including Service Management Process, Operation, Tools and Reporting. My extensive tools experience and knowledge includes ServiceNow, Remedy, HP Service Center, Xtraction and Business Objects.I have a broad background across IT Operations and Service Management in simple and complex IT environments. With demonstrated experience in defining and analysing business requirements and translating these into technical requirements, specifications, and solutions, as well as in transitioning Technology and Service Management solutions to operational teams.My superhero capability would be foresight – the ability to take in information and identify potential issues or opportunities before the issue exists or the opportunity is lost. This, coupled with a solutions mindset, makes me an asset to any high-performing team or project.