• Managed the studio’s largest portfolio of 200+ accounts, securing 98% customer retention by fostering intense client loyalty.• Continuously went above and beyond to deliver world-class customer service, devising strategic action plans to meet client goals while managing expectations in support of customer satisfaction.• Acted as the Salon Brand Manager for Bumble & Bumble products, analyzing historic sales to inform future inventory allocations while creating in-store retail merchandising displays to brand- specific goals; additionally, cultivated extensive product knowledge of Wella and Living Proof brands.• Planned and launched brand management and marketing campaigns to generate new business, increase consumer brand engagement, and ultimately bolster year-over-year sales revenues. • Coached staff on training and development strategies for customer service, relationship building, and upselling.• Employed leadership skills to train team members on Millennium business management software, utilizing the platform to generate weekly reconciliation reports and schedule client appointments.

• Championed the end-to-end materials project management life cycle in support of purchasing goals, mobilizing cross-functional teams in the timely achievement of key deliverables.• Planned, developed, and launched strategic run rate methodologies at constrained supplier sites to include monthly run rate and capacity review, successfully improving on-time delivery (OTD) performance while ensuring a continuous supply flow to chamber build lines. • Coordinated the allocation of qualification parts between Asia and the US to safeguard supply continuity amidst the organizational transition of EPI product lines to Singapore. • Generated significant cost savings as a result of supplier reconfiguration efforts, coordinating sellbacks of excess inventory to recover upwards of $100K in quarterly spend. • Performed in-depth gap analysis to identify performance improvement opportunities, establishing standardized processes for liability and purchase order (PO) agreements and recommending solutions to improve on-time delivery (OTD) for both critical and non-critical parts.• Collaborated cross-functionally with quality and engineering teams to amplify supplier capabilities through strategic materials forecasting and process improvement efforts. • Directed weekly supplier review meetings, optimized material flow, and negotiated contracts.

• Rapidly promoted to the Senior Buyer role for exceptional performance achieving cost-effective inventory levels, implementing Lean procurement methodologies, and optimizing delivery management strategies.• Demonstrated business acumen while managing a complex supply base, defining purchasing best practices for accurate forecasting, on-time-delivery (OTD), cost control, and inventory management.• Mobilized a project team of four cross-functional personnel on a major supplier cost savings initiative, successfully reducing contracted prices as a result of strategic planning efforts. • Piloted a comprehensive training manual for ISO audit certification in the purchasing department, leading the unit to 100% compliance by creating, optimizing, and enforcing key processes.

• Applied robust supplier operations management skills to maximize key purchasing deliverables with regard to order placement, supplier collaborations, cost reduction, and OTD.• Spearheaded the launch of an automated parts replenishment system in support of Lean Six Sigma manufacturing principles, streamlining process flows to maximize operational efficiency.• Employed data-driven insights into supplier delivery, cost, and quality metrics to identify, quote, and award bid packages in alignment with business needs and manufacturing requirements.• Collaborated closely with finance teams to reduce purchase order (PO) price variance.• Partnered with engineering teams to review and analyze supplier KPIs for quality, performing root cause analysis (RCA) and implementing corrective actions as needed to safeguard product reliability.