Cas Vaughan Email & Phone Number

Edmonton, Alberta, Canada

• Supporting the clinics' Practice Management Software needs on an administrative standpoint (Dentrix, OpenDental, Cleardent, Maxident, AbelDent, Gold Dental)• Administering the company's RingCentral VOIP installation throughout the company• Troubleshooting computer and networking issues remotely and in person as required• Maintaining server and networking equipment as required

Edmonton, Canada Area

• Administering the company’s cellular corporate accounts and liaising with Telus’ business representative• Administering the company's Avaya phone system through IP Office and Avaya Manager• Consulting and participating in high-level decision-making regarding the company’s IT infrastructure• Managing the company’s network infrastructure assisted by third parties as needed• Supporting the company’s 88 employees for computer (hardware and software) and cellular phone issues • Troubleshooting basic calls from customers regarding laboratory equipment and escalating to field service technicians as needed• Troubleshooting computer systems returned to the Service department and repairing them as needed

Edmonton, Canada Area

• Processed paperwork for four of the seven PJ's Pet Centres locations in Edmonton• Analyzed weekly financials and reported discrepancies to both the store manager and head office

Edmonton, Alberta, Canada

• Creating and gathering data for reports as outlined by the funding agencies• Creating protocols and processes in order to accommodate the rapidly-growing organizational structure• Liaising with the funding agencies and contractors• Maintaining the CallPilot office phone system and making changes to the system as required• Organizing and chairing project meetings as required• Proofreading French-language content written by contractors for various projects• Researching and writing grant proposals• Supporting the organization's 45 employees with computer issues• Translating documents, websites and promotional materials from English to French (and vice-versa)

Edmonton, Canada Area

• Responding to calls from OA Internet's dial-up customers and troubleshooting their dial-up, e-mail and news server issues by analyzing log files through the use of UNIX commands• Helping OA Internet's customers set up their dial-up and mail accounts in Windows 95/98/ME/2000• Making minor modifications in the Cold Fusion script to the queue system in the company's intranet• Providing internal technical support for the staff at OA Internet• Working with Network Operations technicians to troubleshoot user problems