Member of the Agile transformation team of coaches responsible for implementing an Agile mindset and way of working across the organization. Provided team and enterprise coaching, training, portfolio management, scaling, maturity assessments, quarterly planning, workshop facilitation, product management coaching among other things.Some responsibilities included hands-on team coaching and facilitation (serving as Scrum Master when needed), Agile maturity assessment execution, Portfolio event facilitation, Scrum Masters interviewing and mentoring, quarterly planning coordination, Leadership influencer in adopting an Agile mindset, product owner and management coaching, Agile metrics creating and tracking for improvement

Led cross-functional, high-performing Agile teams responsible for implementing Mobility solutions for the U.S. Census to be used by over 400,000 field Interviewers/Enumerators during the 2020 U.S. Census to survey over 126 Million households. Extensive experience working with distributed teams in a remote/virtual setting.Served as a change agent for continuous process improvement and best Agile practices throughout the program. Accountable for the increased performance of the Agile teams, the effective use of resources, and the delivery of quality solutions to the U.S. Census organization, ensuring deadlines are met.

As an Agile coach for 10 Agile teams in eCommerce, trained and mentored Scrum Masters and Team Members in the effective execution of their roles; helped organize and facilitate a Scrum Master Community of Practice for continuous improvement. Developed and delivered Agile training courses and interactive workshops. Facilitated integrated kick-off product launch, release planning sessions, and roadmap meetings with Product Owners, Project Managers, SMEs, Stakeholders and Executive Sponsors, across multiple Agile workstreams and departments.

Served as Scrum Master for multiple cross-functional Agile teams in the eCommerce organization, including Mobile and other web development Scrum teams; coached them in the correct use of Scrum, facilitated ceremonies, enabling them to reach higher levels of performance and delivery valuable outcomes against product vision, product roadmaps, and targeted enhancements.Executed several initiatives for innovation such as hackathons, Agile-Lean learning sessions, and lean coffees.

Leading the Agile transformation.☆ Key Areas: Scrum, Software Product Development, Web Development, Leadership, Distributed Team, Big Data, Social Media APIs.

As a partnership initiative we have developed innovative services for the transient accommodation market integrating brick-and-mortar processes with emerging technology. Other responsibilities included assembling, leading and coaching a team of sales consultants, and implementing technology initiatives for the firm such as the IT infrastructure and Internet marketing campaigns.☆ Key Areas: Consulting, Sales, Emerging Technologies, New Markets, Management, Coaching, Team Creation, Entrepreneurship, Business Model Development, Project Structuring, Project Management, Culture Sensitivity.

As part of the Architecture and Performance (A&P) group, I was responsible for delivering professional services in the Americas for Billing Systems/BSS and ORACLE databases and systems. I also helped develop and drive new business of product and services, generating additional revenue streams for the corporation.While a member of the Professional Services team I was responsible for consulting assignments on Billing/BSS systems. Some of my work included business as technical requirements gathering, module configuration, API implementations, and performance auditing and tuning. ☆ Key Areas: Performance Engineering, Professional Services, Business Development, Selling/Influencing, Business and Technical Consulting, Sizing, Data Archiving, Scalability, Redundancy☆ Systems and Platforms: ORACLE, HP-UX, Solaris, Linux, Kenan Billing Systems, MiddleWare/Tuxedo☆ Clients: CANTV, SETAR, Digitel, Verizon, Movilnet, Telepacific, AutoTrader, eBay, CTBC, Level3, Oi☆ Country Assignments: USA, Venezuela, Aruba, Brazil

Note: Lucent’s Kenan business unit was later sold to CSG International.I was responsible for troubleshooting and resolving Kenan Billing functionality problems, and served as subject matter expert (SME) for several systems components. I managed large support contract accounts across the Caribbean and Latin America (CALA) region, building strong relationship and trust with clients’ decision makers and influencers.☆ Clients: SkyMexico, OTECEL/Bellsoth Ecuador/Telefónica Movistar, Maxcom, Axtel, Avantel, AutoTrader, eBay, Digitel, CTBC, Level3, SmartCard, CANTV, SETAR☆ Country Assigments: Brazil, Mexico, Venezuela, Ecuador, Aruba☆ Technical Areas: Kenan Billing Systems, ORACLE, UNIX, MiddleWare/Tuxedo, Weblogic, Web Services, C, C++, Java, Shell

We pioneered online market research for Latin American and US Hispanic markets, and our innovative tools and service were used by both traditional and Internet companies. As part member of the management team, I performed technical sales presentations and conducted contract negotiations with client executives. I was also responsible for assembling and leading the software development team, and performing common start-up activities.☆ Some brands studied: Microsoft, LG, Hewlett Packard, Newsweek Español, Teen Español, Latin Trade, Poder, Yupi-MSN

As part of the delivery organization, I was responsible for executing deployments and upgrades of Nortel’s DMS digital switches and data communication broadband products across the Caribbean and Latin American (CALA). Serving as the primary contact engineer, I built close relationships and trust with clients’ engineering teams and decision makers, and was selected multiple times to lead the deployments of new products. I coordinated efforts with internal and external teams to accomplish objectives.☆ Clients: Batelco, Bartel, TSTT, COMTECO, Cable & Wireless, Télécommunications d'Haiti/Natcom, Telefonica Guatemala, Tele2000/Bellsouth Peru☆ Country Assignments: Bahamas, Trinidad & Tobago, Barbados, Bolivia, Haiti, Peru, Puerto Rico

While at Nortel’s Research and Development (R&D) center, I worked in several software development projects for the DMS-100 digital switch and Voice applications. I served as product owner for several NORTEL products, and obtained extensive experience in software design processes for large systems, and 3rd party product integration. ☆ Key Areas: Software Development Process, Testing, Support, Product Ownership☆ Systems and Protocols: UNIX, Nortel DMS-100, Centrex, Voicemail, IVR, SMDI, VoIP, SS7/CCS7, TCP-IP, AIN☆ Software Programming: C, C++, Java, client server (CORBA), Protel, Object Oriented, shell scripting