Remco Hermes

Remco Hermes Email and Phone Number

Business Owner @ Cascade IT Services | Innovative Technology Services @ Cascade IT Services
Remco Hermes's Location
Bend, Oregon, United States, United States
About Remco Hermes

As a business owner at Cascade IT Services, I leverage my 25 years of experience in IT project management to provide exceptional and innovative technology services to businesses in Central Oregon. My team and I are dedicated to delivering solutions that are flexible, scalable, and customized to meet the evolving needs and goals of our clients. We understand the importance of technology for modern business operations, and we ensure that our clients’ systems are always up and running smoothly.We are more than just an IT service provider; we are a strategic partner and a trusted advisor for our clients. We offer a comprehensive range of IT services, from managed IT services and cybersecurity solutions to cloud computing and data backup. We also provide reliable customer service and support that goes beyond expectations. We collaborate with cross-functional teams and stakeholders to implement new functionalities, optimize system performance, and facilitate change management processes. We stay updated with industry trends and best practices, and we recommend software upgrades and enhancements when needed. We are driven by our mission to deliver world-class but affordable IT solutions that align perfectly with our clients’ expectations.

Remco Hermes's Current Company Details
Cascade IT Services

Cascade It Services

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Business Owner @ Cascade IT Services | Innovative Technology Services
Remco Hermes Work Experience Details
  • Cascade It Services
    Business Owner
    Cascade It Services Apr 2023 - Present
    Bend, Oregon, United States
    At Cascade IT Services, we take pride in providing exceptional IT services to businesses in Central Oregon. Our team of experienced professionals is dedicated to delivering innovative solutions to meet the evolving technology needs of our clients. We understand that technology is an essential component of modern business operations, and we strive to ensure that our clients’ systems are always up and running smoothly.We aim to provide world-class but affordable expert IT solutions that are flexible, scalable, and fully customized so that they align perfectly with our clients’ needs, goals, and expectations. We aim to deliver reliable customer service and support that goes beyond our clients’ expectations.It is our mission to be more than just a managed services provider but a true partner to our clients, guiding them through our efficient IT solutions toward continuous growth and success.
  • Kindergarden
    Functioneel Beheerder
    Kindergarden Oct 2022 - Mar 2023
    Amsterdam, North Holland, Netherlands
    - Managed & maintained software functionality as functional administrator in IT department.- Aligned software applications with business processes and user requirements.- Oversaw configuration, customization, and integration of software systems.- Conducted system audits and resolved functional gaps.- Provided user support and training for software applications.- Collaborated with cross-functional teams for implementation of new functionalities.- Improved system performance and user experience through optimizations.- Ensured smooth transitions during change management processes.- Stayed updated with industry trends and recommended software upgrades.- Contributed to development of IT policies, procedures, and standards.
  • Sunriver Computer Services
    Business Owner
    Sunriver Computer Services Jan 2015 - Jun 2022
    Sunriver, Or
    - Oversaw the daily operations of the business- Devised and deployed sales and marketing tactics to drive strategic growth and supportachievement of revenue goals- Actively managed multiple ongoing projects, programs, and portfolios- Performed hiring, firing, and managing of employees- Trained and motivated employees to perform daily business functions- Conducted target market research to discover customer needs and analyze competitortrends- Facilitated senior leadership meetings by planning agendas, previewing and critiquingpresentations and reports- Managed the operating expenses by taking accountability for forecasting, accruals andresults- Put together realistic budgets based upon costs and fees for successfully operatingbusiness
  • Bmc Software
    Senior Technical Support Analyst
    Bmc Software May 2006 - Dec 2014
    Bend, Oregon, United States
    - Provide technical assistance to fortune 100 companies- Highly technical and experienced in using WebEx / Livemeeting and Remote Desktopsoftware to take over remote machines and resolve technical issues in a proper and timelyfashion- Prepared technical responses to requests for quotes, assigning costs, timeframes andalternative solutions- Trained senior IT team on technical aspects of all the Windows Operating Systems andnew technologies introduced in each operating system release- Collaborated with vendors to locate replacement components and resolve advancedproblems- Ran PHP web environments in lab to duplicate customer issues- Created and maintained VMWare virtual machines in own lab space and cloud space tobetter assist Fortune 100 companies -Provide world wide support in English, Dutch, and German – written and oral
  • Identify Software, Ltd.
    European Support Engineer
    Identify Software, Ltd. Jun 2004 - May 2006
    Cary, North Carolina, United States
    Provide technical assistance to many fortune 100 companies- Broke down and evaluated user problems, using test scripts, personal expertise andprobing questions- Designed and implemented technical support website for customers to view knowledgebase articles, discussions and download product releases- Collaborated with R&D on product improvements- Educated R&D on integration / compatibility conflicts using Identify Software productson Windows platforms- Provided world wide support in English, Dutch, and German – written and oral
  • Pas (Professional Accounting Solutions)
    Director Of Information Technology
    Pas (Professional Accounting Solutions) Aug 1999 - May 2004
    Rockville, Maryland, United States
    - Served as primary decision-maker for internal technology spending, creating budgetguidelines to reduce waste and decrease unnecessary upgrades.- Authored wide-ranging roadmaps, determining how technology would be integrated intobusiness operations for maximum return on investment (ROI).- Involved in the implementation of IT infrastructures in multiple locations while directingand managing a staff of IT professionals- Responsible for producing business plans, operating strategies, budgets, and restructuringinternal infrastructure which created more stability and expandability for end-users- Supported and managed over 50 international hotel chain sites to assist them in their ITneeds.

Remco Hermes Education Details

Frequently Asked Questions about Remco Hermes

What company does Remco Hermes work for?

Remco Hermes works for Cascade It Services

What is Remco Hermes's role at the current company?

Remco Hermes's current role is Business Owner @ Cascade IT Services | Innovative Technology Services.

What schools did Remco Hermes attend?

Remco Hermes attended Northern Virginia Community College, Mclean High School.

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