Remco Hermes Email & Phone Number

Bend, Oregon, United States

At Cascade IT Services, we take pride in providing exceptional IT services to businesses in Central Oregon. Our team of experienced professionals is dedicated to delivering innovative solutions to meet the evolving technology needs of our clients. We understand that technology is an essential component of modern business operations, and we strive to ensure that our clients’ systems are always up and running smoothly.We aim to provide world-class but affordable expert IT solutions that are flexible, scalable, and fully customized so that they align perfectly with our clients’ needs, goals, and expectations. We aim to deliver reliable customer service and support that goes beyond our clients’ expectations.It is our mission to be more than just a managed services provider but a true partner to our clients, guiding them through our efficient IT solutions toward continuous growth and success.

Amsterdam, North Holland, Netherlands

- Managed & maintained software functionality as functional administrator in IT department.- Aligned software applications with business processes and user requirements.- Oversaw configuration, customization, and integration of software systems.- Conducted system audits and resolved functional gaps.- Provided user support and training for software applications.- Collaborated with cross-functional teams for implementation of new functionalities.- Improved system performance and user experience through optimizations.- Ensured smooth transitions during change management processes.- Stayed updated with industry trends and recommended software upgrades.- Contributed to development of IT policies, procedures, and standards.

Sunriver, Or

- Oversaw the daily operations of the business- Devised and deployed sales and marketing tactics to drive strategic growth and supportachievement of revenue goals- Actively managed multiple ongoing projects, programs, and portfolios- Performed hiring, firing, and managing of employees- Trained and motivated employees to perform daily business functions- Conducted target market research to discover customer needs and analyze competitortrends- Facilitated senior leadership meetings by planning agendas, previewing and critiquingpresentations and reports- Managed the operating expenses by taking accountability for forecasting, accruals andresults- Put together realistic budgets based upon costs and fees for successfully operatingbusiness

Bend, Oregon, United States

- Provide technical assistance to fortune 100 companies- Highly technical and experienced in using WebEx / Livemeeting and Remote Desktopsoftware to take over remote machines and resolve technical issues in a proper and timelyfashion- Prepared technical responses to requests for quotes, assigning costs, timeframes andalternative solutions- Trained senior IT team on technical aspects of all the Windows Operating Systems andnew technologies introduced in each operating system release- Collaborated with vendors to locate replacement components and resolve advancedproblems- Ran PHP web environments in lab to duplicate customer issues- Created and maintained VMWare virtual machines in own lab space and cloud space tobetter assist Fortune 100 companies -Provide world wide support in English, Dutch, and German – written and oral

Cary, North Carolina, United States

Provide technical assistance to many fortune 100 companies- Broke down and evaluated user problems, using test scripts, personal expertise andprobing questions- Designed and implemented technical support website for customers to view knowledgebase articles, discussions and download product releases- Collaborated with R&D on product improvements- Educated R&D on integration / compatibility conflicts using Identify Software productson Windows platforms- Provided world wide support in English, Dutch, and German – written and oral

Rockville, Maryland, United States

- Served as primary decision-maker for internal technology spending, creating budgetguidelines to reduce waste and decrease unnecessary upgrades.- Authored wide-ranging roadmaps, determining how technology would be integrated intobusiness operations for maximum return on investment (ROI).- Involved in the implementation of IT infrastructures in multiple locations while directingand managing a staff of IT professionals- Responsible for producing business plans, operating strategies, budgets, and restructuringinternal infrastructure which created more stability and expandability for end-users- Supported and managed over 50 international hotel chain sites to assist them in their ITneeds.

Business Administration And Management, General

Education record