Casee Volk Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, Nc

Raleigh-Durham, North Carolina Area

Raleigh, Nc

Assist in carrying out the department’s mission of providing reliable and accurate data and analyses of SECU’s loan portfolios to the enterprise and regulatory agencies. Ensure branches, departments within Loan Administration, and other operations areas are provided with the data, analyses, and reports to ensure efficient day-to-day operations and superb member service. Maintain extensive knowledge of and familiarity with all loan origination systems, servicing systems, and databases used within Loan Administration and supported by Loan Administration for branches and other operations departments. Assist branches and operations departments with report writing and data collection. Administer, maintain and create databases and macros for use within Loan Administration. Maintain familiarity with all three areas of department focus: Mainframe/Easytrieve/ACL/WebFOCUS reporting, Excel/Access/VBA, and statistical analysis. Perform routine extract of data from core systems (both mainframe and SQL) and generate reports and basic analyses using this data. Perform statistical analysis on loan portfolio data as required.

Raleigh, Nc

Provided Level 2 technical help desk support for end users inside the organization. Worked with other groups inside Information Services to help diagnose problems, track them, and track their resolution. Provided second-tier support to end users for PC, Citrix, and Mainframe problems. Simulated or recreated problems to help diagnose and document parameters of problems. Monitored daily backups, event logs, and other assigned duties. Helped determine proper group for resolution of technical problems. Entered useful information into ticket tracking application. Walked end users through problem resolution. Worked escalations of problems in which less experienced analysts could not solve within an agreed upon period of time. Provided mentorship of less experienced analysts.Maintained open communication with other departments for incident escalation including network outages and maintenance, server issues, software upgrades, hardware upgrades and replacements as well as user account creation, and quality assurance.Diagnosed, troubleshot, and resolved Tier 2 technical issues reported by end-users related to computer hardware, printers, scanners and 20+ software applications.Served as a liaison to dispatch and coordinate onsite hardware repairs and replacements with third party vendors. Implemented process improvements including writing macros to streamline the process of adding users to the mainframe and formulating a process for coordinating incident data between our onsite vendor ticketing system and our in-house system.

Raleigh, Nc

Managed and supported all network computers, software programs, and web applications. Documented procedures related to IT functions and wrote user guides for network programs and web applications. Administered Verizon Wireless plan for all locations and provided service and support for all users. Worked with third party vendors to ensure assigned project completion.

Raleigh, Nc

Managed daily courier routes which entailed ensuring all clients that needed service were on the daily schedule and generating the most efficient routes for the drivers. Administered Internal Verification Program which included auditing cash drawers, traveler’s checks, official checks, and other deposit operations related items. Represented Paragon as DOJ Private Protective Services Licensee for Courier Service and Armored Car Profession Licenses. Personally oriented new clients to the Paragon Courier Service.

Bachelor Of Science In Business Administration (Bsba), Management Information Systems, 3.87 Gpa

Activities and Societies: Beta Gamma Sigma Honor SocietyThe Management Information Systems (MIS) program integrates business.

Associate Of Science (As), Pre-Engineering Transfer Program, 3.55 Gpa

Activities and Societies: Phi Theta Kappa