Christine S. Email and Phone Number

- Worked with small businesses and service providers to audit, design, and code solutions that aligned with their business objectives and optimized usability and functionality.- Communicated effectively with both technical and non-technical stakeholders to understand their needs and provide tailored solutions. - Utilized user-centered design principles and best practices to ensure a positive end-to-end user experience.

- Tested the accuracy and performance of natural language/AI-generated marketing copy, across various channels: direct mail, social media advertisements, and emails, with a focus on web/mobile optimization to enhance the end-user experience for companies like Tapestry, LendingClub, Vanguard, and CapitalOne.- Troubleshot issues and logged errors using JIRA and Wrike which helped determine test scenarios for product optimization.- Designed comprehensive process manuals to enable efficient onboarding of new team members which ensured consistent task completion, while collaborating with cross-functional teams on operational initiatives. - Maintained detailed documentation of testing and campaign production systems to ensure clarity and consistency which led to a 25% increase in operational efficiency, a decrease in SLAs, and a 35% decrease in errors found in clients’ campaigns.

Conducted manual functional, accessibility, regression, and user acceptance testing on web and mobile applications for clients, including a banking app and an outdoor retail company's website.- Created detailed bug reports and provided timely and meaningful feedback to developers for effective resolution of issues.- Demonstrated knowledge of software development life cycle (SDLC), user experience (UX), and manual testing concepts.- Collaborated with testers to ensure quality assurance standards were met and contributed to continuous improvement of testing processes.- Consistently met and exceeded project deadlines and goals by prioritizing and managing workload effectively.

- Conducted in-depth analysis of book sales and royalty data, including market trend reports.- Developed comprehensive market-specific rights guides and title sheets by distilling complex data, providing invaluable interpretations to internal and external stakeholders; informing strategic decision-making processes.- Supported all sublicensing requests for titles at all stages.

- Organized rights system for logging new deals and royalties, improving productivity.- Conceptualized book pitches based on market news and trends, enhancing pitch quality.- Reviewed contract terms and boilerplates to ensure compliance and accuracy.