Steven Case Email & Phone Number

Liverpool, England, United Kingdom

Acting as the sole IT support & administrator for all staff in the UK and EU providing support on all levelsManaging all IT related issuesLaptop and desktop break-fix – Dell hardwareProvide technical support to the US Head Office when requiredDeal with 3rd party suppliers on a daily basisMicrosoft 365 – User administration Networking - LAN & WLAN SupportUbiquiti UniFi WirelessBasic Citrix RDS administration – Workspace and receiver clients Active Directory (AD) management – Account creation, Group Membership, OU OrganisationWindows 7 and Windows 10 – technical supportPurchasing and provision of new hardware for the UK and EU staffEndpoint administration and monitoring via LansweeperWindows Server 2008R2 and 2016 – Administration and technical supportTroubleshooting and support network printers (IP printing and print server)Microsoft Exchange Server 2010 – mailbox management and creationManage the key suppliers of IT hardware, software, and services to ensure a quality service is provided in a cost-effective manner

St Helens

Provide remote and deskside technical support to all Hospital staffPredominately 1st and 2nd Line Support, with some 3rd LineMicrosoft Exchange Server 2016 - mailbox management, creation, mail flow, delegationActive Directory (AD) management - Account Creation, Group Membership, OU organisation and group policy Windows Server 2008R2, 2012R2 and 2016 - Administration, patching and technical supportVMware vSphere 5.5 virtual infrastructure – Administration, technical support and managementLaptop and desktop break-fix - predominately HPWindows 7 and Windows 10 client operating systems – technical supportNetworking – LAN & WLAN supportAdminister the Cisco Meraki wireless networks – MR APsPatch and endpoint management through Manage Engine’s Desktop CentralPlan and implement infrastructure upgrades and tech refresh to Windows 10

Warrington, United Kingdom

Provide remote and deskside technical support to all Claremont EmployeesPredominately 1st and 2nd Line Support, with some 3rd Line if requiredWorking as part of a small team, or acting as the sole IT EngineerManage and support the company’s MS Office 365 implementationActive Directory (AD) management; Account Creation, Group Membership, OU organisationAdministration and maintenance of the Windows Server, 2008R2, 2012R2 and 2016 domain, mixture of virtual and physical serversLaptop and desktop break fix; Dell hardwareTechnical assistance and troubleshooting Windows 7 and 10 Operating SystemsManage and maintain all company hardwareTechnical support and administration of the company’s Hyper-V virtual infrastructureAdministration of a mixed backup solution – Backup Exec for the tape backup and Quest Backup for backup to disk solutionMobile phone setup, email configuration; Android and iPhone devices

Runcorn

Perform the function of the local network administrator and support all hardware and software deployed within the business.Manage and support the company’s MS Office 365 implementationAdministration and maintenance of the Windows Server 2008R2 – 2012R2 domainActive Directory (AD) management – Account Creation, Group Membership, OU organisationGroup Policy management – user restrictions, folder redirectionProvide remote and deskside technical support for Windows 7 and Windows 10 machinesProvide administration and support for the Hyper-V virtual environmentDesign, develop, test and implement system enhancements.Develop, implement and manage IT policies and procedures to ensure the company’s information assets are properly protected.Administration of the backup solutionManage the key suppliers of IT hardware, software, and services to ensure a quality service is provided in a cost-effective manner.Train end users to efficiently use all the Information Technology deployed within the business.Provide support, implement upgrades and develop specifications for future development of the Company’s core ERP and MRP systems in order to meet the changing needs of the business.Adhere to company security policy – encrypting all company laptops via CheckPoint Endpoint Encryption, rescue, recovery, and enforcementProvide support for the SATO label printers for all production staffAssist all Warehouse Staff with the day-to-day support of the Intermec Handheld Scanners

Runcorn

Imaging new Desktop and Laptop builds and testing ready to deployInstalling & Upgrading Desktop Machines as part of a 'tech' refresh – migrating from Windows XP to Windows 7Provide technical assistance for Windows 7 operating systems, and some Windows XPTechnical Support and Assistance for Apple Mac OSX clients – accessing network resources and general usage Provide remote and deskside IT support to all Swissport operations across the UKActive Directory (AD) management - Account creation, Group Membership, managing and organising OUs and Group Policy ObjectsPC and Laptop break-fix; HP and some Dell devicesLiaise with third host providers reporting issues via the HP RMS logging systemAdhere to company security policy – encrypting all company laptops via McAfee Endpoint Encryption, rescue, recovery, and enforcement

Time is taken to focus on home study projects: ICI Diploma: IT (Web Design) and MCSA: Office 365 Certification

Runcorn

Contracted PositionProvide remote IT support to all Swissport operations across the UK via the telephoneProvide 1st, 2nd and 3rd Line remote and deskside technical support to the Swissport head office PC and Laptop break-fix; predominately Dell devicesActive Directory (AD) management - Account creation, Group Membership, managing and organising OUsDaily support for the Windows Server 2003/2008R2 EnvironmentVMware vSphere 5.5; monitor & maintain the virtual infrastructureTroubleshooting file permissions on the network shares (NTFS & Share permissions conflicts)Installing and configuring networked and local printers Troubleshooting/Configuring SOHO Netgear and Cisco routers for sites using an ADSL LinkConfigure the VPN tunnels on the Cisco and Netgear routersProvide support for MS Office 2003/2007/2010 applications plus various Desktop applications remotely using VNC, Symantec PCAnywhere, Remote Assistance or RDPMonitor, record and take ownership of incidents using the Helpdesk Software (DELL's KACE) Provide technical assistance for Windows XP, Windows 7 operating systems and some MAC OS X clientsSupporting the company’s WAN\LAN infrastructureSupport for home based usersInstalling & Upgrading Desktop Machines as part of a 'tech' refresh Provide support for Windows Phones – setup, configure & maintainLiaise with third host providers reporting issues via the HP RMS logging system

St Helens

Providing 1st, 2nd and 3rd Line Technical Support Active Directory administration and managementManage and Maintain a Windows Server 2012R2 environmentMS Exchange 2013 managementAssisting in the design, installation and maintenance of the College InfrastructureEnsure all college Desktops are fully functionalDiagnose and complete PC & Laptop repairs including memory upgrades, retrieving the data, replacing the PSU, re-deploying\imaging DELL PCs and Laptops, and repairing the Operating SystemTroubleshoot, Diagnose and Solve system and infrastructure problemsAdministration of Multi-Function Print Devices, ensuring effective operation and maintaining consumable levelsProvide support for iDevices (iPhone & iPad)Provide Technical Support for Windows 7Manage and maintain the college iMac media suite Mac OSX Support Administrating the college edge security systems including anti-virus, mail gateways and firewallsThe installation of new hardware / software across the organisationAdvising on and testing any new technologiesEnsuring backups are completed and maintaining the Disaster Recovery PlanProvide support for MS Office 365 users

Warrington, United Kingdom

Contracted positionSole IT Support and Administration for the UK offering a single point of contactManaging all IT related issuesPlan and Install the IT infrastructure for new stores Deal with 3rd party suppliersManaging and Maintain the IT Infrastructure for the UK Head OfficeMaintain and support a Windows Server 2003 and 2008R2 EnvironmentTechnical Support for Windows 7 and Windows XP ClientsMaintain and support MS Office 365 usersActive Directory (AD) managementRemote and face-to-face technical support for the 50+ stores and concessions in the UKProvision equipment for new startersHP Laptop and Desktop break-fixImaging and deploying new LaptopsInstalling and configuring local printing devicesSupport, setup and configure the company’s iPhone usersTroubleshooting and support network printers (IP printing and print server)

Liverpool, United Kingdom

Short Term Contracted WorkProvide technical support for hardware and software issued by IT Services.Remote & Desk-side support for Windows 7, XP and MS Office 2007-2010 Desktop platforms Create and delete BlackBerry users as required; configure handsets and resolve service desk calls regarding their operationSupporting and Maintaining Windows Server 2003/2008/2012 environmentsPrioritise work on incidents and service requests to either meet or exceed agreed service levels. Install and test new desktop software and upgradesConfigure and test new or replacement PC hardware and peripheralsLaptop and Desktop break-fixOffer support for WYSE Thin Clients running Citrix XenApp Desktop

Liverpool, United Kingdom

Short Term Contracted workAssist the Desktop Support team with the installation of the Wyse thin clientsSetup and patch each clientTest connectivity and resolve any issues which may occur Provide desk-side training if required, BAU Desktop and 2nd Line duties

Runcorn

Provide 1st & 2nd Line Out of Hours remote support for numerous companiesMonitor, record and take ownership of incidents using Assyst, Remedy and SupportWorks call logging systemsOffer remote desktop support using VNC, System Center 2012, Remote Assistance and Bomgar Active Directory (AD) management - Account creation, Group membership, managing and organising OUsMS Exchange Server 2010 management - Mailbox management, creating and managing distribution lists (DLs)Provide remote technical support for Windows XP & Windows 7 Client Operating SystemsMonitoring and managing a Windows Server 2008R2 EnvironmentAssign unresolved incidents to the appropriate specialist resolver groupMonitor remote network devices through the SolarWinds web interface, and take action if needed to alert the relevant support teamProvide support for Microsoft Office 2010 applicationsOperate a busy 24 hour IT Services Technical Support DeskTroubleshooting Network Printers (IP Printing and Print Server)Installing and configuring local printing devicesOperate within strict Service Level Agreements (SLA’s) and take ownership of major incidents during Out Of Hours, following them through to resolutionManage users' Citrix Desktop sessions through Citrix XenApp, Delivery Services ConsoleContributing to the knowledge base - Lotus Notes 'TeamRoom', to ensure the support staff have as many 1st line fixes as possible.Provide support and assistance for the company's iPad users

Manchester, United Kingdom

Short Term Contracted work with SCR Recruitment.Desktop Support - The Guinness Partnership c/o SCC UK ServicesProvide assistance to the Desktop Support Team with the roll-out of the new Wyse thin clients Assemble and deploy the thin clients, troubleshooting and resolving any issues with my occur during deploymentTest and configure the user's profile Desktop Support - Opal telecommunications Plc c/o SCC UK ServicesProvide Onsite Desktop SupportDeploying images to new builds via Altiris Deployment SolutionPerform memory upgrades on existing Desktops and LaptopsAssist the Desktop Support Team with the 'Tech' refresh project and Windows 7 Roll-OutDeploying and troubleshooting new Desktop builds to the customer's requirements

Runcorn

Provide IT support to various Airports across the UK - via the telephone or face-to-face (site visit)Diagnose and complete PC & Laptop repairs including memory upgrades, retrieving the data, replacing the PSU, Re-deploying\imaging DELL PCs and Laptops, and repairing the Operating SystemActive Directory (AD) management - Account creation, Group Membership, managing and organising OUsMonitoring and Managing a Windows Server 2003/2008R2 EnvironmentMS Exchange Server 2007 management - Mailbox Management, creating and managing distribution lists (DLs)Troubleshooting file permissions on the network shares (NTFS & Share permissions conflicts)Installing and configuring networked and local printers Troubleshooting/Configuring SOHO Netgear and Cisco routers for sites using an ADSL LinkProvide support for MS Office 2000/2003/2007/2010 applications plus various Desktop applications remotely using VNC, Symantec PCAnywhere, Remote Assistance or RDPMonitor, record and take ownership of incidents using the Helpdesk Software (DELL's Kace) Provide technical assistance for Windows 2000 Pro, Windows XP, Windows 7 operating systems and some MAC OS X clientsInstalling & Upgrading Desktop Machines as part of a 'tech' refresh Provide support for iDevices (iPhone & iPad)Out-of-hours and weekend emergency on-call support on a rota basis

St Helens & Knowsley Trust

Deliver in-house IT training classes for all NHS staff.Visit various departments within Whiston & St Helens Hospitals to provide one-to-one support.Responsible for one-to-one support/training on clinical systems, for local GP Practices.Deliver in-house training to all NHS staff, on general use of Microsoft Office 2003 applications such as MS Word, Excel, PowerPoint and Outlook.Provide assistance for customers via the telephone and remote desktop\assistance.Provide assistance and training on the basic computer skills, for the novice user.Compile easily understood manuals for each training session.Floor walking for ‘go-live’ events of new systems.

The Royal Liverpool & Broadgreen Hospitals

Provide 1st & 2nd Line remote support for 5 different Hospitals.Resolve a high proportion of the incidents not resolved at first point of contact by the 1st line service desk staff.Assign unresolved incidents to the appropriate specialist resolver group.Identify multiple instances of incidents of a similar nature, and refer to problem management where appropriate.Contributing to the HIS Knowledge base, to ensure the service desk has as many 1st line fixes as possible.Provide training for new starters or less experienced service desk staff.Operate a busy 24 hour Service Desk.Operate within strict Service Level Agreements (SLA’s).Provide assistance for various Microsoft desktop applications, in a Windows XP Pro and Windows 2000 Pro environment.Administer the user’s account via Active Directory.Provide troubleshooting and support for MS Office applications, 2000, XP and 2003.Configure and troubleshoot MS Outlook (2000, XP and mainly 2003).Configure and troubleshoot the use of network printers.Operate a call logging system effectively and take ownership of the issue, to provide a quick resolution.Performing general maintenance and software installs on the trust’s PC’s remotely during out of hours.

Gnvq - Intermediate To Advanced, Information Technology

Education record

Information Technolog\It Security

Apple Certified Associate - Mac Integration Basics 10.11 CIW: Web Security Specialist CIW: Web Security Professional CIW: Web Security.