Casey Allen Email & Phone Number

Cary, North Carolina, United States

Cary, Nc

Provide technical support via telephone, email, and SKYPERemote into customer computers to view and correct configuration issuesEnter customer trouble tickets into a database for issue and resolution tracking purposesInstall, setup, maintain proprietary software for client companies in the woodworking, metalworking, plastics manufacturing industriesTrain customers on the use of proprietary company software Develop and implement customized solutions for client specialized processes, including writing Python scripts to communicate with existing systemsAssist with the implementation of customized projects with clients and partnersCreate custom SSRS SQL reports in Microsoft Repost Builder 3.0 for client business needsTroubleshoot issues with internal software and systems and submit trouble tickets to internal development teamWrite and maintain web-based documentation for company software and products for customer and partner use on a company Trac wiki pageRoute potential sales opportunities to sales department

Rtp, Nc

- Operating production coating machine- Mechanical focus to keep high temperature vacuum machines operational - welding, lathework, soldering as needed to fabricate parts to specifications - sandblasting as needed - operational experience with high temperature, high-vacuum coating machines

Phoenixville, Pa

• Proofread text for grammatical and typographic errors.• Laid out various pages for internet and paper publication of regional newspaper to AP style formatting• Occasional assignment as staff photographer

Claymont, De

• Responsible for Safety & Maintenance inspection while performing oil changes• Responsible for proper lift setup of vehicles, and properly installing components on vehicles• Responsible for safe mounting & dismounting of tires on rims, balancing wheels for correct operation• Communicated with Service Manager and customers regarding necessary vehicle repairs• Completed required paperwork and research regarding vehicle repairs

Greater New York City Area

• Trained department on the use of specialized database software (BPAR and Salespage systems), quality standards and workflow management allowing for the smooth transition to shifting processing to secondary site• Responsible for database and system maintenance on mutual fund accounts for 10,000+ customers on BPAR and Salespage database systems• Prepared proposal documents for expansion of and modifications to BPAR and Salespage systems to enhance system performance that allowed for faster and more accurate processing• Prepared weekly, monthly and quarterly market timing reports, allowing for the tracking and blocking of illegal market timing activities by various brokers saving the company millions of dollars• Ongoing expansion and maintenance of departmental web pages supplying work guidelines and processing information on company intranet, including numerous departmental manuals used by entire unit• Created reports on departmental productivity that has been adopted as a standard weekly report allowing for monitoring of individual employee as well as departmental performance figures for production and accuracy• Responsible for managing work assignments, reporting, and task tracking for 9-member team

Marine Engineering

Marine Engineering