Collaborate and manage client relationships to ensure a solution is brought to life that balances their dreams and the reality of available resources.

Identified the opportunity to use existing assets in new ways to establish a process for analyzing, organizing, and presenting findings to clients.Demystified and clarified team and client discussions of the digital space, properties, and approach with the creation of a simple tool called “The Feasy". Conducted user testing and analysis using HotJar and Optimal Workshop.

Utilized Axure RP to develope interactive wireframes and rapid proof of concept prototypes.Developed a dynamic wireframe notation approach, allowing the agency team’s ideas to be present and easily accessible by the client, even when not in the room.Became Google Analytics Certified and responsible for monthly analytics reporting for clients.

Solicited, and won, a company sponsorship to become a Certified Usability Analyst through Human Factors International, becoming the first, and only, UX resource within the agency. Established and championed agency UX processes, best practices, and user focused design.Performed the full suite of UX responsibilities including strategy, stakeholder interviews, requirements gathering, user research/interviews, heuristic/competitive analysis, deliverables (task flows, sitemaps, wireframes), client/team presentations, and user testing.