My role as a Provider Ambassador at Signify Health involves being a crucial link between the company and healthcare providers. My main responsibilities revolve around fostering positive relationships, resolving issues, ensuring effective communication, advocating for provider needs, improving service quality, analyzing data for enhancements, collaborating across departments, expanding the provider network, and ensuring compliance with regulations and policies. Additionally, I am tasked with meeting KPIs, maintaining regular connections with providers, representing the Provider Resolution Team, addressing concerns based on feedback, managing escalations, and fulfilling other duties aligned with business requirements. Overall, I play a pivotal role in enhancing relationships, communication, and satisfaction among Signify Health providers.

-Conducted 50 outbound calls per hour using an automatic dialer system to offer health evaluations.- Utilized 20+ approved scripts to ensure member understanding and comfort with terms.- Maintained a positive, professional demeanor while meeting daily goals in both office and remote environments.- Managed appointment scheduling, adjustments, and cancellations with members and providers.- Monitored performance metrics and reported issues promptly to management.- Engaged in peer coaching and adhered to HIPAA and privacy guidelines.