Casey C. Email & Phone Number

Arizona, United States

- Program Leadership | Drive the execution of goals and initiatives, ensuring successful program delivery- Project Leadership | Lead high-priority projects to establish a unified support experience - Operational Advocacy | Advocate for Marketplace by presenting compelling business cases backed by data, promoting operational excellence- Team Empowerment | Champion Turo's mission, aligning teams with overall goals, and fostering cohesion, engagement, and relationship building - Strategic Problem-Solving | Apply strategic thinking and analytical skills to analyze data from various angles, creating innovative and effective solutions- Process & Tool Enhancement | Drive the design and improvement of support approaches for our Marketplace - Long-Term Vision | Influence long-term roadmaps by gathering data from hosts, guests, and operational partners, translating it into detailed requirements- Liaison Expertise | Serve as a key liaison between US Marketplace and Global Teams, ensuring clear communication of shared goals, product dependencies, and timelines

United States

- Enhance end user experiences by closing operational gaps via process, policy, & product solutions- Drive deliverables that increase business efficiencies and improve our financial landscape - Build strong collaborative partnerships with Shared Services, Sales, Marketplace, Marketing, Product, Engineering, Data Analysts, & Research teams

Phoenix, Arizona Area

- Strategic Planning | Develop a clear, long-term vision for the program and align it with the organization's strategic objectives- Project and Program Management | Apply expertise in program and project management methodologies, tools, and techniques to ensure successful planning, execution, and delivery- Change Management | Manage and facilitate change within the organization to ensure program success and minimize disruptions - Quality Assurance | Ensuring program and project deliverables meet quality standards and are aligned with company objectives- Performance Metrics | Developed and tracked key performance indicators (KPIs) to effectively measure program milestones and achieved desired results

Scottsdale, Arizona

- Client-Centric Focus | Commitment to understanding and exceeding the needs of clients to deliver exceptional value- Impact-Driven Results | Results-oriented and focused on delivering tangible impact. Driving Initiatives that have a lasting effect on the organization's performance, profitability, and market position- Budget Management | Develop and manage program budgets effectively, ensuring financial resources are allocated appropriately- Regulatory and Compliance Knowledge | Understanding of relevant regulations and compliance requirements to the industry or program and ensure adherence therein - Technology Infrastructure | Partnered with IT and engineering teams to establish hardware, software, and telephony required. In addition to internal tool enhancements to improve upon our KPI deliverables

Chandler, Arizona

- Build strong and effective working relationships with both internal staff and partners- Forecast and capacity planning- Process improvement and strategy implementation- Improve desired outcomes through strategic planning & KPI performance

Phoenix, Arizona Area

- Effective Leadership & Communication | Inspire and lead teams while collaborating with peers, partners, and cross-functional teams- Risk Management | Identify, assess, and mitigate risks to prevent potential issues from derailing a program's progress and impacting company risk exposure- Strategy | Facilitated multi-facet enhancement and discovery meetings with the following teams: Product Development; WFM; Marketing Groups; IVR Development Teams

Manila

International Assignment, partnering with Transcom BPO• Offshore assignment to the Philippines working with a live business of more than 120+ employees, successfully improving employee engagement, culture, performance, process and retention with our partner locations.

Manila

International Assignment, partnering with Sutherland BPO. • Offshore assignment to the Philippines working with a live business of more than 500 employees, successfully improving employee engagement, culture, performance, process and retention with our partner location.

Bachelor Of Science (Bs), Business/Marketing

Associate'S Degree, Business