Casey Chang Email & Phone Number

As Business Analyst of Project Supreme, lead knowledge transfer, chartering per voice of customer, user acceptance testing, data analytics, and tiered support model implementation to consolidate functionality of five independent applications into a single ecosystemAs Treatment Design Application (TDA) Project Lead, direct change management, enhancement, end-to-end testing, and tiered support model implementation to enable daily throughput of 1,600+ robotic joint replacementsAs System Admin of RepSuite (Salesforce) and MakoSuite (Heroku) medical imaging exchange networks, lead budget project to convert 230+ Salesforce-licensed business accounts to Chatter Free, reducing division costs by $70,000+ per year As Product Owner, direct user story construction, user acceptance testing, pilot, launch, hypercare, and continued development, enhancement, and automation of case management system Seg Portal 4 (SP4)Manage Process Engineer Intern through execution of three business-critical projects addressing process inefficiencies, introducing time studies, coding safeguards, and automationService 6,000+ domestic and international support calls and Jira tickets from 1,200+ field reps and 275+ Segmentation users, providing 24/7/365 technical troubleshooting, escalation, and resolution for emergency incidents with Mako roboticsLead project to reduce team’s ticket and call intake by 20% by restructuring high-risk case management and communicationsLeverage Power Automate/BI data solutions to direct business requirements, strategy, and enhancement rollouts for R&D, Advanced Operations, and SegmentationConduct interdepartmental leadership meetings and trainings to align on application change management, updates, and timelinesBuild robust knowledge bases to develop, implement, and update onboarding orientation and training curriculum, videos, and evaluationsWith highest level of Mako application training, conduct software and robot demos for VIP visitors and senior leadership

Train and lead growing production team of 60+ TDA specialists to execute 300,000+ robotic joint replacement surgeries in 18 months across three shifts at two locations, reducing average overtime by 67% and overall worked hours by up to 43%Manage system implementation, maintenance, and training curriculum development of case management platforms and TDAOnboard, train, schedule, audit, and manage progress of 65+ contractors, Senior Seg Reps, and Lead Seg Reps onsite in Weston and Kalamazoo; 40+ remotely in Weston off-shifts and KalamazooIdentify process inefficiencies and improvements through value stream mapping, reducing case processing time by 20%Communicate team progress, challenges, and needs with senior leadership to align on personnel changes and program updates

Design 13,678+ pre-operative surgical plans for robotically assisted Total Knee and Hip Arthroplasties at 99% productivity

Miami/Fort Lauderdale Area

• Teach 40+ students at the middle school, high school, and undergraduate levels in various subjects and standardized test preparation• Optimize clients’ resume construction, essay response, public speaking skills, and interview readiness to secure 30+ successful acceptances to top-tier universities, graduate schools, and medical schools

Greater Los Angeles Area

• Conducted retrospective clinical data analysis against published literature to advance research of pediatric leukemia solutions• Attended and presented at forums discussing project proposal, progress, and findings

Master Of Science - Ms, Biological And Biomedical Sciences

Activities and Societies: University of Miami Department of Community Service (DOCS)• Provided preventative and primary care, as well.

Bachelor Of Science - Bs, Biology, Chemistry, 3.8

Activities and Societies: Provost’s Honor Roll, Canes Emergency Response Team (CERT), University of Miami Karate ClubCERT • As President.